What are the responsibilities and job description for the Data Entry Specialist position at CDS Logistics?
Title: Order Entry Service Specialist
Type: Full Time (Monday – Friday)
Classification: Non-Exempt, Hourly
Reports to: Order Entry Manager
The Order Entry Service Specialist is responsible for acting as a team member to support the day-to-day operations of the Order Entry department. Areas that support activities are tied to, will be manual order entry, data validity, report generation and review, account management -including, but not limited to responding to internal and external customer inquiries, supporting customer relationships, and problem solving for customer and any other areas as needed/assigned.
This position will be a point of contact for customers within our Network of Agents, Vendors, and Internal Departments for resolving issues related to the Network Management Function. Our primary goal is to ensure excellent customer service standards and maintain high customer satisfaction.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage Data Entry Activities, to include manual order entry, issue resolution support,
- Answering phone calls and emails from internal and external customers and logistics network agent locations.
- Problem solve and/or escalate to other order entry service reps for assistance
- Assign and complete Order Entry tickets in the order they are received while being able to prioritize requests based on their urgency
- Manage reports as requested by supervisor
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Crosstrain new Order Entry employees to ensure seamless coverage while out of office
- Document new processes related to manually entering orders, requesting Missing ASNs
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear, sit for prolonged periods of time, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. The employee may sometimes lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision,
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies and Skills
- Communication (written, oral and listening).
- Relationship Management.
- Critical Problem Solving.
- Sense of Urgency.
- High Accuracy and Attention to Detail in Fast Paced Environment.
- Computer Literate, Proficiency in Word Processing, Excel Spreadsheet, Outlook
- Displays a high degree of tact and diplomacy when speaking with clients, customers and employees
- Ability to be persuasive with customers, keeping “customer satisfaction” as a guiding factor.
- Team player but who can also work independently.
Required Education and Experience
- Minimum High School diploma or GED.
- Minimum 1yr experience completing a high volume of data entry activities
- Minimum 1yr experience with customer service/customer issue resolution.
- Experience working in order management software.
- Strong customer service skills.
- Excellent communication skills; verbal, written and listening.
- Excellent attention to detail.
- Ability to take and apply constructive criticism.
- Strong organizational skills to handle multiple priorities and streams of information.
- Analytical and resourceful hands-on problem solver
- Must work well in a team environment and independently
- Must be available for occasional overtime
Preferred Education and Experience
- Associate’s or Bachelor's degree
- TMW Experience
- The ideal candidate will have 2-3 years of Administrative Support, Data Entry or Customer Service experience and a willingness to learn while working in a team environment.
Job Types: Full-time, Contract, Temporary
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Microsoft Excel: 1 year (Preferred)
Work Location: In person
Salary : $16 - $18