Demo

Data Entry Specialist

CDS Logistics
Middle River, MD Temporary | Full Time | Contractor
POSTED ON 12/13/2024
AVAILABLE BEFORE 2/4/2025

Title: Order Entry Service Specialist

Type: Full Time (Monday – Friday)

Classification: Non-Exempt, Hourly

Reports to: Order Entry Manager

The Order Entry Service Specialist is responsible for acting as a team member to support the day-to-day operations of the Order Entry department. Areas that support activities are tied to, will be manual order entry, data validity, report generation and review, account management -including, but not limited to responding to internal and external customer inquiries, supporting customer relationships, and problem solving for customer and any other areas as needed/assigned.

This position will be a point of contact for customers within our Network of Agents, Vendors, and Internal Departments for resolving issues related to the Network Management Function. Our primary goal is to ensure excellent customer service standards and maintain high customer satisfaction.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage Data Entry Activities, to include manual order entry, issue resolution support,
  • Answering phone calls and emails from internal and external customers and logistics network agent locations.
  • Problem solve and/or escalate to other order entry service reps for assistance
  • Assign and complete Order Entry tickets in the order they are received while being able to prioritize requests based on their urgency
  • Manage reports as requested by supervisor
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Crosstrain new Order Entry employees to ensure seamless coverage while out of office
  • Document new processes related to manually entering orders, requesting Missing ASNs

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear, sit for prolonged periods of time, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. The employee may sometimes lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision,

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies and Skills

  • Communication (written, oral and listening).
  • Relationship Management.
  • Critical Problem Solving.
  • Sense of Urgency.
  • High Accuracy and Attention to Detail in Fast Paced Environment.
  • Computer Literate, Proficiency in Word Processing, Excel Spreadsheet, Outlook
  • Displays a high degree of tact and diplomacy when speaking with clients, customers and employees
  • Ability to be persuasive with customers, keeping “customer satisfaction” as a guiding factor.
  • Team player but who can also work independently.

Required Education and Experience

  • Minimum High School diploma or GED.
  • Minimum 1yr experience completing a high volume of data entry activities
  • Minimum 1yr experience with customer service/customer issue resolution.
  • Experience working in order management software.
  • Strong customer service skills.
  • Excellent communication skills; verbal, written and listening.
  • Excellent attention to detail.
  • Ability to take and apply constructive criticism.
  • Strong organizational skills to handle multiple priorities and streams of information.
  • Analytical and resourceful hands-on problem solver
  • Must work well in a team environment and independently
  • Must be available for occasional overtime

Preferred Education and Experience

  • Associate’s or Bachelor's degree
  • TMW Experience
  • The ideal candidate will have 2-3 years of Administrative Support, Data Entry or Customer Service experience and a willingness to learn while working in a team environment.

Job Types: Full-time, Contract, Temporary

Pay: $16.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Microsoft Excel: 1 year (Preferred)

Work Location: In person

Salary : $16 - $18

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Data Entry Specialist?

Sign up to receive alerts about other jobs on the Data Entry Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$40,197 - $52,073
Income Estimation: 
$51,544 - $70,385
Income Estimation: 
$46,072 - $60,343
Income Estimation: 
$52,939 - $67,817
Income Estimation: 
$40,197 - $52,073
Income Estimation: 
$51,544 - $70,385
Income Estimation: 
$46,072 - $60,343
Income Estimation: 
$52,939 - $67,817
Income Estimation: 
$67,172 - $106,823
Income Estimation: 
$87,954 - $124,905
Income Estimation: 
$54,658 - $80,222
Income Estimation: 
$85,711 - $119,978
Income Estimation: 
$35,191 - $44,788
Income Estimation: 
$47,083 - $64,451
Income Estimation: 
$40,197 - $52,073
Income Estimation: 
$47,013 - $64,528

Sign up to receive alerts about other jobs with skills like those required for the Data Entry Specialist.

Click the checkbox next to the jobs that you are interested in.

  • Account Management Skill

    • Income Estimation: $80,609 - $130,009
    • Income Estimation: $81,987 - $115,245
  • Business Development Skill

    • Income Estimation: $83,045 - $121,732
    • Income Estimation: $85,874 - $129,395
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at CDS Logistics

CDS Logistics
Hired Organization Address Middle River, MD Other
Job Details Level : Entry Job Location : Andrews Baltimore - Middle River, MD Position Type : Full Time Education Level ...
CDS Logistics
Hired Organization Address Middle River, MD Full Time
Job Details Job Location CDS Baltimore - Middle River, MD Job Category Information Technology Description IT Systems Sup...

Not the job you're looking for? Here are some other Data Entry Specialist jobs in the Middle River, MD area that may be a better fit.

Data Entry Specialist

Lumina Solar Inc, Halethorpe, MD

Data Entry Specialist

Class Produce Group LLC, Jessup, MD

AI Assistant is available now!

Feel free to start your new journey!