IT Field Engineer - Tier 1

Tier 1 IT Field Engineer

Entry-Level Position CDS Office Technologies is the premier Managed Technology Services Provider in the Midwest, and we are looking to add to our ever-growing team of IT professionals! We have immediate openings for Tier 1 IT Field Engineer positions. CDS offers an exciting, fast-paced environment where employees are regularly exposed to new learning opportunities, as well as cutting-edge technology, hardware, and software. With 9 locations and 50 years in business, CDS provides a diverse work environment for career-minded individuals who want to excel in the field of IT/Technology and who are eager to advance their skillset—and ultimately their career. We are seeking friendly, enthusiastic, and driven individuals with a strong work ethic to join our team. We offer a comprehensive benefits package including but not limited to; medical, dental, vision, and life insurance, 401(k), paid holidays, paid time off, vacation time off, vehicle and cell phone reimbursement and a starting salary of $20.00/hour - $25.00/hour depending on experience and qualifications. Position Overview As a Tier 1 IT Field Engineer, you will be the friendly, professional face of CDS, providing onsite IT support for computers, end users, and assisting with network and server troubleshooting under the supervision of the Regional IT Service Manager. You will ensure our clients’ technology environments run smoothly by handling day-to-day maintenance tasks, responding to helpdesk tickets, and escalating complex issues as needed. Key Responsibilities

• Provide onsite support for computer hardware, software, and end-user inquiries
• Troubleshoot basic network and server issues in coordination with the Regional IT Service Manager
• Collaborate with senior engineers to deliver effective and efficient solutions
• Maintain thorough documentation of client environments and work performed
• Deliver excellent customer service and always maintain a professional demeanor
  
  

Driving Requirements

• Valid driver’s license required
• Comfortable driving a company car to visit client sites
  
  

Required Qualifications

• Basic understanding of Windows-based environments (desktop and server)
• Familiarity with Microsoft Office suite, general computer hardware, and software troubleshooting
• Strong communication skills with a customer-centric approach
• Willingness to learn and adapt to new technologies
  
  

Preferred Experience

• Prior experience in a helpdesk or field support role
• Entry-level certifications (e.g., CompTIA A , Network )
  
  

Education and Certifications

• Relevant degrees or certifications (e.g., CompTIA, Microsoft, Cisco) are preferred, but proven experience can substitute for formal education
  
  

If you thrive in a collaborative, fast-paced environment and have a passion for technology, we invite you to apply and join our growing team at CDS Office Technologies! CDS Office Technologies an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.