What are the responsibilities and job description for the Microsoft Messaging/Exchange Engineer position at CDW Amplified Services?
Job Details
Title: Microsoft Messaging/Exchange Engineer
Location: Philadelphia, PA
Type: Contract
Job #: 19938
Note: This job is (not) open to C2C or 3rd party candidates.
Position Information: Our client is seeking a talented Microsoft Messaging/Exchange Engineer.
Responsibilities:
Requirements:
Candidates may need to pass a drug and/or background check.
Send your resume to to get a quick response from one of our onsite recruiters:
COVID-19 Update:
Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.
In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.
To view other IGNW opportunities please visit
CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco's leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.
WHY IGNW?
So many reasons:
Location: Philadelphia, PA
Type: Contract
Job #: 19938
Note: This job is (not) open to C2C or 3rd party candidates.
Position Information: Our client is seeking a talented Microsoft Messaging/Exchange Engineer.
Responsibilities:
- Handle Exchange mailbox access and delegation requests (attorney-secretary workflows) coming from HR.
- Troubleshoot Outlook/Exchange issues including calendar synchronization, caching, and message flow problems.
- Support Out of Office (OOO) automation scripts for attorney transitions.
- Assist with Exchange migration-related issues (though not actively involved in the migration).
- Support Proofpoint email security (preferred, but not required).
- Troubleshoot Teams call quality and direct routing issues.
- Assist with Teams integration with Avaya (experience with SIP/direct routing is a plus).
- Provide support for Teams-to-Teams calling issues.
- Handle occasional tickets related to Google Workspace (350 users).
- Assist with domain-based file-sharing issues and security permissions.
- Support confidential email requests that require manual intervention between 6-8 PM.
- Be available to respond to urgent mailbox delegation or permission changes outside of core hours.
- Occasional Friday evening or weekend tasks, particularly for attorney-client access issues.
Requirements:
- 5 years of experience in Microsoft Exchange (On-Prem & Online) administration and troubleshooting.
- Strong knowledge of Exchange mailbox delegation, access workflows, and permissions.
- Experience troubleshooting Outlook caching, calendar synchronization, and message flow issues.
- Microsoft Teams troubleshooting experience, especially with call quality issues and integrations.
- Basic understanding of SIP/Direct Routing for Teams voice integration (preferred).
- Familiarity with Proofpoint or other email security solutions (preferred but not required).
- Experience supporting Google Workspace email issues (nice to have).
- Strong customer service and communication skills, with the ability to work with demanding clients.
- Ability to work independently, respond to urgent requests quickly, and manage after-hours support.
Candidates may need to pass a drug and/or background check.
Send your resume to to get a quick response from one of our onsite recruiters:
COVID-19 Update:
Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.
In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.
To view other IGNW opportunities please visit
CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco's leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.
WHY IGNW?
So many reasons:
- The recent acquisition by CDW. Press release here .
- IGNW being voted Glassdoor's Best Places to Work in 2020 across the U.S. and eight other countries. See the details here .
- IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here !
- We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
