Exchange Messaging Engineer

Piper Companies is seeking an Exchange Messaging Engineer to join an established law firm in Philadelphia, for a 3-month contract, with the potential for extensions. This role will focus on troubleshooting, incident resolution, and administration of the firm's messaging infrastructure.

Responsibilities for the Exchange Messaging Engineer:

• Responds to users and IT department for service and support requests and provides troubleshooting and incident resolution of issues to the messaging infrastructure, which includes the core messaging and email platforms.
• Administers all operational aspects of the Firm's enterprise email system on Exchange/Enterprise Vault/Proofpoint/Trend, as well as the Active Directory.
• Monitors the systems to ensure proactive and prompt incident resolutions.
• Buildfigures, and administers Windows servers with different Exchange, Axway Proofpoint or Trend roles.
• Plans and executes patch and code upgrades and maintains the health and security of the entire messaging infrastructure.
• Supports and administers the email client (Outlook), instant messaging platform (Microsoft Teams) and provides support to mobile messaging team.
• Administers third-party support systems.
• Designs, implements and manages High Availability and Disaster Recovery contingencies and procedures.
• Works with other teams in the development, implementation, testing, and rollout of new hardware, software, and applications as they relate to messaging.
• Researches and evaluates relevant products and technologies, and makes purchase recommendations.
• Provides Tier III support by responding to customer requests.

Qualifications for the Exchange Messaging Engineer:

• 5 years of related experience in an IT Operations, System Administration/Engineering or Infrastructure role and must possess proficiencies in core messaging systems as described above.
• Preferred: Microsoft Certifications related to Azure Cloud fundamentals, Microsoft Exchange & Microsoft Teams
• Thorough command of the industry language and the ability to effectively communicate technical information to a variety of technical and non-technical users.
• Ability to organize and prioritize multiple assignments, use initiative and judgment to accomplish results, participate as a team leader or member of a team, work under pressure and complete job assignments in an accurate, timely and professional manner.
• Strong presentation, communication, interpersonal and customer service skills required and ability to interact effectively and professionally with all learning styles, personality types and levels of management, staff and a variety of external entities including clients and prospective clients of the Firm.
• Ability to travel (limited) to the Firm's other offices as necessary.
• Bachelor's degree in computer science or equivalent technical knowledge.

Compensations for the Exchange Messaging Engineer:

• Rate: $55-$70 an hour, depending on experience.
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

This job opens for applications on March 7th, 2025. Applications for this job will be accepted for at least 30 days from the posting date.

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