What are the responsibilities and job description for the Cecil Atkission Motors Inc is hiring: Service Advisor Writer in Burnet position at Cecil Atkission Motors Inc?
Position Summary :
The Service Advisor at Cecil Atkission Motors Burnet plays a pivotal role in delivering exceptional customer service and ensuring the seamless execution of service labor and parts purchases. By adhering to Cecil Atkission Motors Burnet's processes, the Service Advisor contributes to long-term customer satisfaction and retention.
Core Responsibilities :
- Greet customers warmly, record concerns accurately, and generate precise work orders.
- Monitor the status of open repair orders, keeping customers and technicians informed of progress.
- Acquire the necessary training to understand warranty coverage for each franchise.
- Initiate regular contacts with previous customers, scheduling appointments for maintenance.
- Notify customers when ordered parts arrive and coordinate appointment schedules.
- Assist the cashier in closing tickets and notifying customers when vehicles are ready for pickup.
- Explain repair order charges to customers and promptly report service issues to the service manager.
- Strive to meet management's benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.
- Enforce safety precautions within the work area.
- Perform other responsibilities as assigned.
Minimum Qualifications :
Knowledge, Skills, and Abilities :
Physical Requirements :
Working Conditions :
Job Type : Full-time
Pay : $5,000 per month
Benefits :
Shift : 10-hour shift
License / Certification : Driver's License (Required)
Work Location : One location
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Salary : $5,000
