Service associate ii

Part Time, 25 hours per week GENERAL SUMMARY : Under the direct supervision of the Chesapeake City Branch Manager, the Library Associate II-Adult Services provides high quality information and reader services to the Cecilton and Chesapeake City communities while consistently delivering caring, non-judgmental customer service to all.

This position develops and delivers a full range of diverse and innovative programs, services, and outreach initiatives for adults and is responsible for performing and overseeing high-level research inquiries and initiatives. ESSENTIAL JOB FUNCTIONS :

• Provides information services, including readers advisory, reference, and technology assistance to patrons in person, via phone, email, online, etc.
• Works collaboratively with Cecilton and Chesapeake City Branch Managers and external presenters to plan and conduct library programs responsive to the needs of adults.
• Conducts research using an array of resources, including the library’s databases and digital services.
• Provides technology instruction to the public in a variety of areas, including library software and hardware, personal device assistance, digital media and downloadables, and internet and computer usage.
• Works with Cecilton and Chesapeake City Branch Managers to develop and implement outreach initiatives.
• Actively markets library materials and services.

Merchandises collections.

Recommends and reviews books and other library materials through various media outlets, including the CCPL website.

• Monitors and maintains collections and makes recommendations for materials to be purchased.
• Works with Cecilton and Chesapeake City Branch Managers to develop and implement branch goals within overall system goals.
• Utilizes the library’s circulation database to search for and place holds on materials requested by patrons.
• Monitors and maintains library computers and software, troubleshoots and calls for assistance as needed.
• May serve on system-wide committees.
• Maintains facility and reports problems to appropriate staff.
• Maintains accurate service statistics.
• Performs ongoing assignments of moderate to high difficulty.
• Other duties as assigned. JOB STANDARDS :
• Promotes and maintains a high standard of customer service, both internal and external.
• Demonstrates ability to work with a diverse community.
• Models positive attitude toward library technology and change.
• Maintains courteous, friendly, and constructive relationships with patrons and staff.
• Promotes and advocates a positive library image in the community.
• Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.
• Performs job in keeping with the adopted policies, procedures, and values of the Cecil County Public Library.

Last updated : 2024-11-17