What are the responsibilities and job description for the Service Coordinator position at CECO Environmental?
Job Summary
At CECO Environmental, we’re a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we’ve been addressing the world’s most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment. As a purpose-driven company, we foster a culture of innovation, collaboration, and integrity, ensuring that every project we undertake creates lasting positive change. At CECO, you’ll be part of a growing, dynamic team committed to a cleaner, safer, and more sustainable future.
As part of the CECO Environmental family of brands, Kemco Systems plays a critical role in delivering specialized water solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.
The Aftermarket Coordinator is focused on supporting customers after their initial purchase, ensuring smooth operations. You will be acting as a liaison between the company and its customers.
Your Responsibilities Will Be:
• Customer Support:
Addressing customer inquiries, resolving issues, and ensuring customer satisfaction with aftermarket products and services.
• Order Management:Processing and tracking aftermarket orders, ensuring timely delivery and accurate fulfillment.
• Parts Management:Managing aftermarket parts inventory, coordinating with suppliers, and ensuring parts availability.
• Coordination:Acting as a liaison between different departments (e.g., sales, logistics, customer service) to ensure smooth operations.
• Data Management:Maintaining accurate records of customer orders, parts inventory, and other relevant data.
• Reporting:Generating reports on order status, delivery timelines, and other relevant metrics.
• Process Improvement:Identifying areas for improvement in aftermarket processes and implementing solutions.
Required Qualifications:
• High School diploma or GED.
• 3-5 years of customer service experience in the industrial manufacturing.
• Strong computer skills including Microsoft office.
• Proficiency with ERP Systems, preferably D365.
Required Skills:
• Excellent Communication Skills: Both written and verbal with customers and colleagues.
• Strong Organizational Skills: manage multiple tasks and deadlines effectively.
• Attention to Detail: Ensure accuracy in order processing and data management.
• Problem-Solving Skills: Address customer issues and resolve problems effectively.
• Customer Service Skills: Provide excellent customer service and build strong relationships.
• Knowledge of Aftermarket Products and Services.
• Proficiency in relevant software and systems: ERP systems.
ADA Requirements:
This position in this function typically requires typing, sitting, reaching, standing, walking, pushing, pulling, lifting, feeling, talking, hearing, seeing and repetitive motions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.
We Offer: We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.
At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. ABOUT US CECO’s Commitment to Our People
At CECO, our people are at the center of everything we do. Whether you’re a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with CECO. ABOUT CECO CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets.
We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us. Equal Opportunity Employer CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: hr@OneCeco.com.
