What are the responsibilities and job description for the Front Desk Agent position at CEDAR ASSOCIATION MANAGEMENT GROUP LLC?
Description:
This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
- Proficient with Google Suite applications including Gmail, Docs and Sheets
- Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
- Strong interpersonal, written and verbal communication skills required
- Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
- Strong decision-making, organizational and problem-solving skills
- Communicate and assist effectively with walk-in clients.
- Manage incoming calls.
- Manage and log incoming and outgoing messages.
- Distribute faxes.
- Log call back report.
- Accept Homeowner’s payments and post payments correctly when needed
- Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
- Respond to emails and phone calls and document communications.
- Must maintain a professional, calm and patient demeanor to clients and staff.
- Manage and log incoming packages.
- Other administrative tasks as required
- Typing speed of at least 50 WPM
Education and Training:
- High School Diploma
- 2-5 years related experience; or equivalent combination of education and experience
Adaptability:
- Adapts to changing work demands.
- Stays focused on own work when faced with challenges and/or difficulties.
- Stays open to and learns from feedback.
Physical Activities
The following physical activities are necessary to perform one or more of the essential functions of this position.
- Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
- Creates documents, reports, etc. using a writing instrument or computer.
- Ability to enter and locate information on a computer.
- Visually verifies and/or reads information.
- Sits for an extended period of time.
- Must be physically present in the office as the needs of the business dictates.