What are the responsibilities and job description for the Front Desk Agent position at stayAPT Suites?
We are seeking a dedicated and professional Hybrid Front Desk Agent who can also assist with housekeeping and room cleaning as needed, ensuring every guest enjoys an exceptional stay at our hotel. In this role, you’ll greet guests warmly, manage their check-in and check-out processes, assign rooms, distribute keys, address general inquiries, and contribute to maintaining clean and welcoming guest rooms. The ideal candidate has excellent communication skills, a strong work ethic, and a passion for delivering outstanding guest experiences. If this sounds like the perfect fit for you, we encourage you to apply today!
Compensation:$16 hourly
Responsibilities:- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Mitigate customer complaints as needed
- Connect with the housekeeping department to ensure guest accommodations are ready
- Comfortable taking telephone calls and mitigating stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
StayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15 in development, offers guests an experience not yet seen in its category.
The room layout for each 500 square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at www.stayAPT.com.
Salary : $16
