Marina Administrator

The Office Administrator is the liaison between the property, accounting, and operations. This role is   critical to maintaining accurate financial records at the properties. The Office Administrator provides   oversight of the office  process es , ensures that financial records are created and maintained in   accordance   with   company   policies   and   procedures   and   monitors   compliance   of   all   Corporate   Policies   and   Procedures by conducting   periodic mini audits .

The Office Administrator needs to work collaboratively with the GM at the property. The Office   Administrator   is   responsible   for   entering   all   A / P   data   in   our   accounting   system.

The Office Administrator provides the highest level of customer service in a friendly, helpful manner   while accurately responding to the customers’ needs. The Office Administrator projects a professional   company   image   through all   types   of   interaction.

Responsibilities

Responsibilities :

• Manage phone calls, emails and other correspondence related to customer and marina needs.
• Provide outstanding customer service when greeting or assisting customers and vendors.
• Assist prospects with property amenities and rate information for boat slip or dry storage sales.
• Complete monthly insurance audit and contact customers who are missing or have expired policies on file and monthly reporting to home office
• Assist with office supply and inventory purchasing and reporting of monthly inventory counts. Will also assist with regularly scheduled inventory counts for the marina.
• Communicate with lift operators for boat movements and trailer loading / unloading.
• Review monthly financials with the GM.
• Responsible for tenant contract preparation and monthly billing.
• Oversee daily deposits (Credit Card, Checks and Cash).
• Reconcile end of day deposits to match marina management software reports.
• Process AP (coding, submission into payable system).
• Provide GM necessary financial information as requested (daily sales, monthly revenue, and expense analysis).
• Responsible for AR collections and monthly reporting to home office.
• Monitor results of operation vs budget and be able to provide insight for variances alongside the GM.
• Report to Home Office as requested :
• Revenue
• Cash
• Payables data
• Receivables data
• Prepare regulatory submission to keep all permits and licenses current.
• Must be able to work through a system conversion.
• Annual budgeting and periodic reforecasting input with the GM.
• Work with the GM to help understand their financials, train them, when necessary, on items like DockMaster and Intacct.
• Ensure adherence to departmental and / or operations policies, procedures and practices.
• Assume other duties and responsibilities required or assigned by management.

CONTACTS :

Internal :   Contact   with   all   levels   of   personnel   at   both   home office and   field   locations

External :  High   profile   exposure   to   include   vendors   and   customers

OPERATING   RESPONSIBILITIES :

Work performed and composed of a variety of different tasks, calling for use of judgment and   compliance   with   policies   and   procedures.   Must   be   a   self-starter   and   able   to   work   independently.

Requires   excellent   interpersonal   skills   and   computer   literacy.    Manages   several   projects   at   one   time   and

may   be   interrupted   frequently   to   meet   the   needs   and   requests   of   employees   and / or   customers.

SUPERVISORY   RESPONSIBILITY :

N / A

Required Skills

Skills & Qualifications :

WORKING   CONDITIONS / PHYSICAL   REQUIREMENTS :

Normal   office   conditions.

Employee   may   be   required   to   work   3   major   holidays   (Memorial   Day,   Fourth   of   July   and   Labor   Day)  and some weekends .