What are the responsibilities and job description for the Patient Advocate - Full - Time position at Cedar Crest Hospital & RTC?
Situated on over 30 acres in the beautiful rolling hills of Central Texas, Cedar Crest provides innovative behavioral health and substance abuse treatment for children, adolescents, adults, senior adults, and military personnel. Our private campus includes walking trails, picnic areas, outdoor swimming pool, full-size gym, and state-of-the-art exercise equipment, providing opportunities for leisure, therapeutic recreation, and team building skills. Cedar Crest provides a full continuum of care including adolescent residential, inpatient, outpatient, and partial hospitalization/intense outpatient treatments.
PURPOSE STATEMENT:
Support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff.
ESSENTIAL FUNCTIONS:
- Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
- Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
- Identify process deficiencies that result in possible threats to patient rights or patient safety.
- Maintain the complaint and grievance logs up to date.
- Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
- May participate in new hire orientation on educating staff on patient safety and advocacy
- Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- High school diploma or equivalent required. Associate or bachelor's degree in a clinical field preferred.
- Experience in customer service or risk management preferred.
- Experience with behavioral health patients preferred.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
Education
Required- High School/GED or better
Skills
Required- Written Communication
- Customer Focus
- Computer - Powerpoint
- Communication
- Attention to Detail
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
