What are the responsibilities and job description for the Guest Relations Team Member - $11/hr. position at Cedar Fair Entertainment Company?
What's In It For You
Free tickets for your family & friends!
Promotion opportunities!
Scholarship opportunities!
Exclusive employee parties, events, giveaways, discounts, and more!
Free access to Atlanta area attractions and other regional theme parks!
Job and Career Building Skills
Flexible scheduling
JOB SUMMARY: This position is responsible for providing support to ticket operations. You will handle guest complaints, handle mobile and credit/debit payments, sell appropriate park admissions media, and distribute tickets and media as applicable.
Essential Responsibilities Include:
MINIMUM QUALIFICATIONS:
Free tickets for your family & friends!
Promotion opportunities!
Scholarship opportunities!
Exclusive employee parties, events, giveaways, discounts, and more!
Free access to Atlanta area attractions and other regional theme parks!
Job and Career Building Skills
Flexible scheduling
JOB SUMMARY: This position is responsible for providing support to ticket operations. You will handle guest complaints, handle mobile and credit/debit payments, sell appropriate park admissions media, and distribute tickets and media as applicable.
Essential Responsibilities Include:
- Comply with proper with debit/credit and mobile payment procedures
- Provide accurate information to Guests and assist Season Pass and Membership holders.
- Assist Group Sales and Marketing in specialized ticketing to include: Other park promotions, upgrades, etc.
- Utilize POS system and season pass administration system to sell tickets and lookup season pass and membership information.
- Answer the phone in a timely manner and assist the guests with any park information they request.
- Handle various ticket transactions with and without coupons.
- Ensure guest safety and satisfaction in their stay at Six Flags.
- Resolve Guest concerns that may arise on a daily basis
- Ensure standards of performance for all areas within their responsibilities are met.
- Respond to any emergency situation in the area and maintain control until an area supervisor arrives.
- Ensure that image, cleanliness, and courtesy standards requirements are met.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
- At least 18 years of age
- Must react well in stressful and emergency situations.
- Able to work efficiently in a fast-paced environment.
- Willing to actively engage guests.
- Must have excellent customer service skills.
- Able to communicate effectively in the English language, including the ability to read and speak.
- Available to work flexible hours at night and on weekends.
- Requires frequent kneeling, manual dexterity, gross motor skills, and color definition.
- Must be able to stand/walk for up to 6 hours at a time and as many as 14 hours a day.
- Must be able to walk over 3 miles per day over various surfaces.
- Must be able to lift and carry 25 lbs over 25 feet over various surfaces.
- Must be able to lift and lower 5 lbs above shoulder level.
- Must be able to climb a stepladder up to 6 feet in height.
- React well in stressful and emergency situations.
- Possess above average communication skills.
- Work efficiently in a fast-paced environment.
- Be safety conscious, while also outgoing with a friendly demeanor.
- Be willing to actively engage guests.
- Must be able to walk and stand for up to 4 hours at a time. Applicants must be capable of lifting and carrying up to 75 pounds, and able to operate a motor vehicle.
Salary : $11
