Supervisor - Communication/Telephone Operators

Responsibilities

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Cedar Hill Regional Medical Center – Opening in 2025!When open in early 2025, Cedar Hill Regional Medical Center GW Health will be the first new full-service hospital in Washington, DC in more than 20 years! This teaching hospital will integrate clinical care with existing providers, The George Washington University Hospital, and the Urgent Care Center in Ward 8. This clinical integration will establish a robust system of care for all District residents, ensuring residents of Wards 7 and 8 have access to high-quality care in their community.This full-service hospital will include 136 beds (with the ability to expand to 184 beds), a verified trauma center, adult and pediatric emergency departments, maternal health and delivery, an ambulatory pavilion for physician offices, clinics, a community space, a 500-car garage and a helipad for emergency transports.We are currently seeking a Supervisor – Communication / Telephone Operators. The Supervisor is responsible for answering all internal and external telephone calls from the public and hospital staff. Callers are to be routed or paged per request to the Operator. At the request of the caller, the operator may need to unlock or reset a user’s computer, network or application account password. The Supervisor is to follow all established policies, procedures and verbal orders from immediate supervisor or manager. Support the Hospital's organizational culture for Service Excellence Standards and practices the Service Excellence Standards to all internal and external customers. Must be dependable and able to work in a team environment. The Supervisor will direct the work of others and provide guidance and training to the other operators.As a Cedar Hill Regional Medical Center employee, you will be part of an exceptional team with the following benefit offerings : Challenging and rewarding work environmentCompetitive Compensation & Generous Paid Time OffExcellent Medical, Dental, Vision and Prescription Drug Plans401(K) with company match and discounted stock planSoFi Student Loan Refinancing ProgramCareer development opportunities within UHS and its 300 Subsidiaries!QualificationsEducation / QualificationHigh School degree or equivalent required.Minimum one (1) year experience as a customer service representative, patient information clerk or receptionist in a healthcare or customer focused environment.Prior experience as a Contact Center operator preferredTwo to three years of leadership experience is preferredAble to speak and write English fluentlyAbility to calmly perform multiple tasks at the same time in high-stress situationsDemonstrates excellent customer service and interpersonal skillsEffective communication skills both verbal and writtenAbility to adapt to multiple and changing priorities.Basic computer and keyboard knowledgeAbility to supervise and coordinate staff, communication and trainingAbility to prioritize calls and tasks to effectively and efficiently support customersDemonstrates high level of organizational skillsDemonstrates ability to understand process to reset and unlock user password accounts utilizing computer software.EEO StatementAll UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success.

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