Supervisor - Communication/Telephone Operators

Responsibilities

Cedar Hill Regional Medical Center – Opening in 2025!

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityWhen open in early 2025, Cedar Hill Regional Medical Center GW Health will be the first new full-service hospital in Washington, DC in more than 20 years! This teaching hospital will integrate clinical care with existing providers, The George Washington University Hospital, and the Urgent Care Center in Ward 8. This clinical integration will establish a robust system of care for all District residents, but more importantly, it will ensure residents of Wards 7 and 8 have access to high quality care in their community.This full-service hospital will include 136 beds (with the ability to expand to 184 beds), a verified trauma center, adult and pediatric emergency departments, maternal health and delivery, an ambulatory pavilion for physician offices, clinics, a community space, a 500-car garage and a helipad for emergency transports.We are currently seeking a Supervisor – Communication / Telephone Operators.The Supervisor is responsible for answering all internal and external telephones calls from the public and hospital staff. Callers are to be routed or paged per request to the Operator. At the request of the caller, the operator may need to unlock or reset a user’s computer, network or application account password. The Supervisor is to follow all established policies, procedures and verbal orders from immediate supervisor or manager. Support the Hospitals organizational culture for Service Excellence Standards and practices the Service Excellence Standards to all internal and external customers. Must be dependable and able to work in a team environment. The Supervisor will direct the work of others and provide guidance and training to the other operators.To learn more visit

or As a Cedar Hill Regional Medical Center employee, you will be part of an exceptional team with the following benefit offerings : Challenging and rewarding work environmentCompetitive Compensation & Generous Paid Time OffExcellent Medical, Dental, Vision and Prescription Drug Plans401(K) with company match and discounted stock planSoFi Student Loan Refinancing ProgramCareer development opportunities within UHS and its 300 Subsidiaries!More information is available on our Benefits Guest Website : benefits.uhsguest.com.Qualifications

Education / QualificationHigh School degree or equivalent required.Minimum one (1) year experience as a customer service representative, patient information clerk or receptionist in a healthcare or customer focused environment.Prior experience as a Contact Center operator preferred.Two to three years of leadership experience is preferred.Able to speak and write English fluently.Ability to calmly perform multiple tasks at the same time in high stress situations.Demonstrates excellent customer service and interpersonal skills.Effective communications skills both verbal and written.Ability to adapt to multiple and changing priorities.Basic computer and keyboard knowledge.Ability to supervise and coordinate staff, communication and training.Ability to prioritize call and tasks to effectively and efficiently support customers.Demonstrates high level of organizational skills.Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software.EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success.Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.Pay Transparency : To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.

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