What are the responsibilities and job description for the Flower Shop Associate position at Cedar Memorial?
Description
Job Summary:
The Flower Shop Assistant provides exceptional customer service to families and customers. The Flower Shop Assistant should show customers appropriate empathy for those experiencing difficult life events, with a calm demeanor suitable for the occasion. This position is part-time 18-25 hours per week.
Duties/Responsibilities:
- Provides exceptional customer service to families and customers that select The Flower Shop at Cedar Memorial Park.
- Answering phone calls and handling the needs of callers or transferring calls to the appropriate Associate for assistance.
- Answers questions about merchandise and retrieves merchandise as needed from sales floor, stock room, or other inventory locations. Restocks merchandise as directed.
- Utilizes the point-of-sale system to record orders and process payments.
- Assists with stocking, organizing, and storage of live, cut, dried, and artificial floral materials and related decorations. Assist with pricing items as directed by Management.
- Uses appropriate mechanics in floral design work, ensuring quality and integrity of the design and materials for delivery.
- Assists in selecting appropriate materials for both live and artificial arrangements.
- Assists in the daily maintenance and cleaning of the shop, workroom, cooler, and equipment as directed.
- With training, the placement of floral tributes at Cedar Memorial Park Cemetery is provided.
- As needed, provides delivery of floral arrangements in a company vehicle.
- Performs other duties as requested.
- Follows safety policies and procedures.
Requirements
Required Skills/Abilities:
- Excellent organizational skills.
- Effective communication skills.
- Exceptional customer service skills.
- Detail-oriented.
Education and Experience:
- High school diploma or equivalent.
- One or more years of experience in a retail environment is required.
- Valid driver's license and clean driving record. Must be insurable under Cedar Memorial’s policy.
Physical Requirements:
- Must be able to lift up to 40 pounds of force and up to 10 pounds of force regularly.
- Walking
- Standing
- Stooping
- Reaching
- Grabbing
- Crouching
- Pulling
- Kneeling
- Repetitive motions
- Use of ladder or safety equipment
- Occasional exposure to environmental conditions.
Salary : $14 - $17
