What are the responsibilities and job description for the Afternoon Front Desk Agent position at Cedar Street Hotel & Suites?
Position: Front Desk Agent.
Schedule: 3:00PM - 11:00PM - Monday - Thursday or Friday.
Pay Range: $15.00 - $17.00 per hour, depending on experience.
Schedule: 3:00PM - 11:00PM - Monday - Thursday or Friday.
Pay Range: $15.00 - $17.00 per hour, depending on experience.
Are you an organized and customer-focused individual looking to take the lead in a dynamic hospitality environment? Cedar Street Hotel & Suites, located in the heart of downtown Sandpoint, is seeking a dedicated Front Desk Agent to join our team!
Key Responsibilities:
- Serve as the primary point of contact for guests, providing exceptional customer service during check-ins, check-outs, and throughout their stay.
- Take ownership of front desk operations, ensuring seamless day-to-day functionality.
- Respond to guest reviews across multiple platforms, addressing feedback in a professional and engaging manner.
- Handle guest complaints and resolve issues efficiently to maintain high levels of satisfaction.
- Manage social media accounts by creating engaging content and responding to inquiries to promote the hotel and local attractions.
- Perform front desk duties, including reservations, answering phones, and managing payments.
- Step into afternoon shifts as needed to provide additional support.
- Support other front desk-related duties as assigned by management.
Qualifications:
- Strong communication and problem-solving skills.
- Experience with social media management and guest review platforms is a plus.
- Ability to multitask, prioritize, and work independently.
- Reliable, punctual, and willing to step into flexible roles when needed.
- Knowledge of the Sandpoint area and local attractions is a bonus.
What We Offer:
- Competitive pay based on experience.
- PTO and 401k program.
- A collaborative and supportive team environment.
- Opportunities to grow within the hospitality industry.
- The chance to work in the heart of beautiful Sandpoint, Idaho.
If you're ready to take the lead and be part of a team that values excellent service and community, we’d love to hear from you!
Join us at Cedar Street Hotel & Suites and help create memorable experiences for our guests!
Salary : $15 - $17