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Front Desk Lead

Cedar Street Hotel & Suites
Sandpoint, ID Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 4/24/2025

Position : Front Desk Lead

Schedule : Primarily 7 : 00 AM – 3 : 00 PM, with flexibility to fill afternoon shifts as needed

Pay Range : $15.00 - $20.00 per hour, depending on experience

Are you an organized and customer-focused individual looking to take the lead in a dynamic hospitality environment? Cedar Street Hotel & Suites, located in the heart of downtown Sandpoint, is seeking a dedicated Front Desk Lead to join our team!

Key Responsibilities

  • Serve as the primary point of contact for guests, providing exceptional customer service during check-ins, check-outs, and throughout their stay.
  • Take ownership of front desk operations, ensuring seamless day-to-day functionality.
  • Oversee staff schedules and ensure team members show up for their shifts.
  • Respond to guest reviews across multiple platforms, addressing feedback in a professional and engaging manner.
  • Handle guest complaints and resolve issues efficiently to maintain high levels of satisfaction.
  • Manage social media accounts by creating engaging content and responding to inquiries to promote the hotel and local attractions.
  • Perform front desk agent duties, including reservations, answering phones, and managing payments.
  • Step into afternoon shifts as needed to provide additional support.
  • Support other front desk-related duties as assigned by management.

Qualifications

  • Prior experience in hospitality, front desk operations, or a related field preferred.
  • Strong communication and problem-solving skills.
  • Experience with social media management and guest review platforms is a plus.
  • Ability to multitask, prioritize, and work independently.
  • Reliable, punctual, and willing to step into flexible roles when needed.
  • Knowledge of the Sandpoint area and local attractions is a bonus.
  • What We Offer

  • Competitive pay based on experience.
  • PTO and 401k program
  • A collaborative and supportive team environment.
  • Opportunities to grow within the hospitality industry.
  • The chance to work in the heart of beautiful Sandpoint, Idaho.
  • If you're ready to take the lead and be part of a team that values excellent service and community, we’d love to hear from you!

    Join us at Cedar Street Hotel & Suites and help create memorable experiences for our guests!

    Salary : $15 - $20

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