What are the responsibilities and job description for the Move-In Coordinator position at Cedarbrook Senior Living?
Move-In
Coordinator
At
Cedarbrook Senior Living, we work hard every day to find out what “Celebrating
Life Every Day!” means to our residents and their families, then we help them
achieve these goals. We are seeking a dynamic Move-in Coordinator at our Bloomfield Hills community.
Responsibilities:
- Oversight for all aspects of the resident move-in process.
- Welcomes
new residents to the community, provides community and apartment orientation,
introduces new residents to the community ambassador.
- Assists
incoming residents with their transition to the community including providing keys, emergency fobs and general information.
- Conducts
lease signing and lease renewal signing with residents and families.
- Collects
insurance cards and medical information upon admission and as needed.
- Coordinates
and supports nursing with complete documentation for new Assisted Living
and Memory Care residents.
- Coordinates refurbishing, cleaning and inspection of apartments after move-out and
before move-in with the Director of Building Services.
- Personally,
ensures apartment readiness for all resident move ins.
- Schedules
move in, move out dates, and on-site-transfers with the management team.
- Provides
a detailed calendar for all departments as resident and apartment changes
are made.
- Provides
Food and Nutrition team with a food preference sheet and photograph of new
residents.
- Communicates special needs or requirements for incoming residents to the appropriate
members of the leadership team.
- Makes
sure all information has been entered in the respective systems for a
smooth transition from the sales and marketing team to the daily
operations team.
- Assists
the sales and marketing department with production reports and correspondence
as needed.
- Supports the marketing team by assisting with tours, telephone inquiries, hosting
functions, and community outreach.
- Serves
as the Manager on Duty during assigned weekend and holiday shifts based on
the community calendar.
- Ability
to work flexible hours including possible nights and weekends, as needed.
- Valid
Driver's License required.
Move-In Coordinator
At Cedarbrook Senior Living, we work hard every day to find out what “Celebrating Life Every Day!” means to our residents and their families, then we help them achieve these goals. We are seeking a dynamic Move-in Coordinator at our Bloomfield Hills community.
Responsibilities:
- Oversight for all aspects of the resident move-in process.
- Welcomes
new residents to the community, provides community and apartment orientation,
introduces new residents to the community ambassador.
- Assists
incoming residents with their transition to the community including providing keys, emergency fobs and general information.
- Conducts
lease signing and lease renewal signing with residents and families.
- Collects
insurance cards and medical information upon admission and as needed.
- Coordinates
and supports nursing with complete documentation for new Assisted Living
and Memory Care residents.
- Coordinates refurbishing, cleaning and inspection of apartments after move-out and
before move-in with the Director of Building Services.
- Personally,
ensures apartment readiness for all resident move ins.
- Schedules
move in, move out dates, and on-site-transfers with the management team.
- Provides
a detailed calendar for all departments as resident and apartment changes
are made.
- Provides
Food and Nutrition team with a food preference sheet and photograph of new
residents.
- Communicates special needs or requirements for incoming residents to the appropriate
members of the leadership team.
- Makes
sure all information has been entered in the respective systems for a
smooth transition from the sales and marketing team to the daily
operations team.
- Assists
the sales and marketing department with production reports and correspondence
as needed.
- Supports the marketing team by assisting with tours, telephone inquiries, hosting
functions, and community outreach.
- Serves
as the Manager on Duty during assigned weekend and holiday shifts based on
the community calendar.
- Ability
to work flexible hours including possible nights and weekends, as needed.
- Valid
Driver's License required.
Education/Experience:
- Associate's degree required, Bachelor's degree preferred or equivalent experience a must.
- Two-year
minimum experience in a Sales and Marketing support role or customer service
experience in a Senior Living community preferred.
Benefits:
We offer a great Benefits package including medical, dental, vision, life, 401(k) Retirement Savings plan, etc.
