Admissions Team Lead - Patient Access Contact Center (Hybrid)

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. We provide an outstanding benefit package that includes healthcare, paid time off and a 403(b). Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals!

What you will be doing in this role:

Monitors and coordinates the daily operations of assigned unit. Coordinates patient flow and adjusts work assignments to minimize patient wait times. Ensures registrations are worked according to established policies and procedures to meet data quality goals, comply with department policies and procedures, optimize point of service cash collections and cash flow, and provide efficient and appropriate utilization of resources. Acts as a resource for team members by assisting with coaching, training orientation of new hires, professional development, compliance with department and CSMC policies and procedures, performance feedback and evaluations, change management, and cost containment efforts. Responsible for the integrity of the registration process to positively impact the financial and customer service goals of the admissions department. Understands and supports the goals and objectives of the Admissions leadership team:

• Facilitates the workflow of the admissions team by coaching, answering questions, providing guidance, troubleshooting, and leading by example. Cross-trained within all areas of the assigned unit.
• Assists the supervisor in preparing and posting work schedules for the admissions team. Assists with a staffing need to cover sick calls and other department needs. Works extended schedule and cover weekends to meet the needs of the department 24/7.
• Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and disciplinary action and ensuring compliance with the department’s time and attendance policy. Recommends action as to hiring, transfers, promotions, overtime, and other administrative actions related to staff.
• Assists with orientation and unit training for new hires. Coaches staff and identifies training needs. Identifies staff ready for additional development/ training opportunities and works with supervisors to provide opportunities to meet staff needs.
• Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department’s time and attendance policy.
• Assists with quality control activities to be certain demographic and financial information is accurate, benefits are verified and insurance coverage is accurately documented. Provides appropriate feedback and assistance to staff.
• Collects data to support performance indicators and quality assurance reporting. Monitors management and quality reports.
• Updates the registration system to ensure proper billing and collection can occur.
• Monitors patient wait and registration times to ensure patient waits are within standards.
• Assists managers, supervisors, and peers to identify and meet customer needs. Assists with investigation and follow-up regarding customer complaints.
• Serves as liaison with other units in the Admissions department.

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Requirements:

• High school diploma or GED required. Bachelor’s degree in hospital administration or another related major preferred.
• Minimum of two (2) years of registration experience in a hospital environment required.

Why Cedars-Sinai?

Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.