Contact Center Representative / Patient Access

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an onsite Contact Center Representative / Patient Access in San Gabriel Valley. Summary : Performs necessary duties in supporting a large volume of patients, both new / prospective and current / established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization. Responds to calls, faxes, email, in basket messages, from patients and or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling. Processes referrals appropriately, as directed by department polices and business rules. Identifies crisis situations, elicits key information, and manages the call accordingly. Collects relevant caller data accurately and quickly during the telephone conversation.Essential Functions : -Answer monitored and recorded telephone calls : relays incoming calls / messages; coordinates appointment scheduling with doctors, staff, nurses, patients and other medical departments over the phone-Within guidelines for organization, department and clinic, schedules a variety of appointments in EPIC / Salesforce and other systems, communicates with provider, care team and leadership to facilitate timely and appropriate scheduling-Use problem solving and critical thinking skills to follow up with patient on scheduling related issues or communicating when they can expect to receive a call back from providers, extenders or nursing staff-Provides services that are accurate, reliable, courteous and timely within established service levels. Identifies patients in crisis with urgent clinical needs and refers appropriately-Schedules patient appointments as directed by the provider requests-Demonstrates accuracy and completeness in interactions via phone, in-basket or emailRequirements : -Call center experience-High school or equivalent-3 years of experience in a medical office or healthcare facility-Medical Assistant certification preferred-Excellent oral / written communication and organizational skills-Proven experience handling conflicts-Experience with physicians, mid-level providers and front office staff-Familiarity with scheduling appointments in a practice management system and experience with EPIC requiredABOUT KORE1Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.