What are the responsibilities and job description for the Technology Services Technician position at CEDARS Youth Services?
Overview
Reports To: Associate Director of Technology
Classification: Non-Exempt
Schedule: Monday- Friday; 8:00am-4:00pm
About CEDARS
About CEDARS
At CEDARS, our mission is to help children achieve safety, stability, and enduring family relationships. For over 75 years, thousands of kids and families have found refuge and a new beginning at CEDARS. As one of Nebraska’s most trusted human service organizations, we make sure that kids feel safe and secure. At the same time, we’re giving parents, foster families, and partnering agencies the support they need to care effectively for kids.
Job Summary
The Technology Services Technician shall ensure technology-based systems are running efficiently and manage the help desk ticket system.
Responsibilities
- Work as a member of the technology team to support overall technology needs of the agency.
- Assist in managing software in a Microsoft environment and troubleshooting and troubleshooting phone systems.
- Provide computer support to employees in all CEDARS locations.
- Install, configure, and maintain business computer software including Microsoft Windows operating and application systems and various authorized software applications.
- Perform computer maintenance such as hardware upgrades, memory installation, and troubleshooting.
- Perform other duties as assigned by supervisor.
- Assist with Onboarding new staff
- Helpdesk first responder
- Adhere to all policies and procedures of CEDARS.
- Maintain confidentiality of clients served by this organization and professional boundaries in the provision of services. Treat all clients with dignity and respect.
- Certifications are preferred.
- The ability to work positively with non-technical team members.
- A genuine interest in and concern for all youth and families.
- Sensitivity to the cultural and socioeconomic characteristics of the clients and families CEDARS serves.
- Ability to represent CEDARS in a positive and professional manner.
- Must be able to follow verbal and written directions.
- Ability to communicate clearly and concisely.
- Have a valid Nebraska driver’s license and a good driving record.
As a full-time active employee, you are eligible to participate in the following benefits:
- medical, dental, and vision coverages
- flexible spending accounts and health spending accounts
- personal leave, emergency leave, paid holidays, and floating holidays
- retirement plan with 5% company match
- life & long-term disability insurance
- employee assistance program
- wellness and engagement program
- early childhood childcare discount
- opportunities to collect overtime hours if desired
- shift differentials for certain shifts worked and holidays
- mileage reimbursement
- extensive training and professional development opportunities
