BASIC FUNCTION (the primary purpose of this position):

Responsible for the successful daily operations of the RV Park, while building, maintaining, and promoting a Progressive, Friendly, & Fun Working Environment.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Assists in delegating work to the front desk.
• Directs the workflow, and oversees the daily operational issues.
• Makes recommendations to management regarding development, training and coaching of employees.
• Remains current on marketing events, site rates and site availability.
• Remains current on credit policies and emergency procedures.
• Resolves or refers to RVP management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Assists in the training, development and direction of the RVP employees.
• Responsible for preparing for and participating in the RV Parks panel interview process, training programs, management meetings, and other projects or committees as assigned.
• Assists in achieving the departmental budgets for the RV Park by utilizing established daily wage management techniques and appropriate adjustments to the proportionality of business needs to staff requirements.
• Responsible for promoting the Mill Casino Hotel & RV Park's vision of a Progressive, Friendly, and Fun Work Environment.
• Available to work at all major events, holidays, functions and weekends.
• Maintains security and confidentiality of files, records, and lists
• Maintains high standards of courtesy, professionalism and discretion in communications to, or about preferred customers, their arrangements and finances
• Responsible to assist in monthly inventory with RVP Manager
• Performs coin drop for laundry area bi-monthly as business demands
• Assists team in maintaining sites after guest departures
• Other duties as assigned.

AUTHORITY & RESTRICTIONS (supervisory capacity, signatory ability, access to sensitive areas, gaming /tipping restrictions)

• Practice effective employment practices in the supervision of employees to include hiring, progressive discipline, coaching, and training, separations with supervision.
• Maintains confidentiality and discretion in all areas; including the dissemination of trade secrets, planning and promotional procedures and customer information files.
• Access to sensitive customer information and computer processes with RV group.
• Assists in development and tracking of department budget.
• Ability to sign departmental employment forms, order forms and other related documents in accordance with established policies.

POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):

• High school graduate or equivalent required.
• Front desk and reservations training or previous experience preferred.
• Computer experience essential, including all windows applications. Prefer individual that is proficient in Agylysys Property Management software.
• Good organization and administration skills required.
• Fluent within data base programs preferred.
• Able to work in a team environment.
• Oral and written communications skills.
• Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary.
• Ability to meet deadlines, and work well in pressure situations.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.