What are the responsibilities and job description for the Technology Consultant position at CEF Solutions Inc.?
About us:
CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc
Key Responsibilities:
System Administration and Technical Support
- Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
- Manage user accounts, permissions, and profiles while addressing technical issues promptly.
- Maintain and update dashboards for accurate and actionable data visualization.
- Monitor system data and performance metrics, identifying trends and addressing anomalies proactively.
Carrier Support:
- Communicate with Logistics Carrier to identify the issue and troubleshoot.
Data Integration
- Ensure the data is integrated accurately between all relevant systems (Samsung Internal, 3rd Party Solutions)
Business Analysis
- Collaborate with stakeholders to identify business needs and translate them into system requirements.
- Conduct thorough analyses of existing processes, recommending best practices
- Facilitate master data management and governance, ensuring data integrity and accuracy.
User Support and Training
- Train new users on system tools, protocols, and best practices to ensure seamless adoption.
- Administer and analyze Net Promoter Score (NPS) surveys, leveraging insights for service improvements.
- Serve as a liaison for carrier-related technical issues, ensuring effective communication and resolution.
Strategic Contributions
- Develop comprehensive reports and dashboards to support decision-making processes.
- Drive innovation by identifying opportunities for automation, efficiency, and cost-saving measures.
- Partner with cross-functional teams to deliver scalable and sustainable solutions.
Qualifications:
- Required Logistics Business Support Experience ( 5 years)
- Required Logistics Management Application ( 5 years, DispatchTrack is huge )
- Proven experience in business analysis, system administration, or related technical support roles. ( 5 years)
- Prefer to Korean Speaking as an 2nd Language
- Strong analytical skills and the ability to translate business requirements into actionable technical solutions.
- Excellent communication, collaboration, and training skills.
- Familiarity with data monitoring tools and survey platforms is a plus.
- Strong project management and prioritization abilities.
