What are the responsibilities and job description for the Audio Visual Technician Job at CEI in Philadelphia position at CEI?
Job Summary :
We are looking for an AV Technician, who must be a critical thinker and problem-solver with great attention to detail. They must be knowledgeable in AV technology fundamentals and basic AV / IT support and troubleshooting. Excellent customer service, communication, and people skills are required.
Core Responsibilities :
- Provide technical support for video conferencing systems (Microsoft Teams Rooms / Cisco Video Endpoints) in conference rooms
- Provide advice on the most suitable multimedia choices for users in conference rooms
- Work with Crestron, Microsoft, and Cisco control panels and conferencing systems
- Setup and support Microsoft Teams, WebEx, Zoom, and other collaboration meeting applications
- Install / configure software & hardware (video cables, wireless presentation systems, mgmt. suites, etc.)
- Perform troubleshooting and basic repairs of conference room equipment as defined through our SOPs
- Respond to end user requests / issues and perform restorative actions to resolve problems
- Collaborate with other AV / IT professionals and vendors to maintain standards and functionality of meeting spaces
- Proactively monitor AV systems and technology performance through various monitoring tools
- Monitor the AV support schedule, prioritize requests, and schedule accordingly
- Provide ongoing communication and updates to AV / IT support staff and leadership on issues regarding conference room technology
- Respect and promote diversity, equity, and inclusion
Job Requirements :
