What are the responsibilities and job description for the Desktop Support Specialist position at CEI?
CEIs client is a local municipality that is currently going through various digital transformation projects. They are adding a Desktop Support Specialist to assist with end-user computing issues in person.
- Onsite Position (Monday - Friday)
- $20.00 / HR
- Must be local to Aurora, CO
WHAT DOES THE ROLE ENTAIL?
- Testing and analyzing IT system and software performance.
- Resolving incoming personnel IT queries remotely via email and phone, or at the office.
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
- Preparing training manuals and FAQ materials for easy-access end-user guidance.
- Documenting processes and maintaining service desk records.
- Making recommendations to optimize IT performance and to prevent future problems.
- Collaborating with internal departments to ensure that IT needs are met.
- Keeping informed of advancements in IT.
Experience:
- 1plus year of experience in the IT or Customer Service field.
- Must have experience support Mac devices.
- In-depth and current knowledge of computer programs and hardware.
- Proficiency in service and/or help desk ticketing software (ie. ServiceNow, Cherwell, etc.) and task management software.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.
- High School Diploma
Preferred Experience includes:
- Collaboration technologies, including WebEx and Teams.
- Okta usage and support.
- Cisco CUCM
- Microsoft System Center Configuration Manager
- Microsoft Endpoint Manager
- A combination of relevant education and experience may be substituted for the minimum education and experience requirements on a year for year basis.
Certificates Preferred:
- Help Desk or Service Desk Certifications
- Any other IT Certification
About CEI: As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements
Salary : $20
