What are the responsibilities and job description for the Technical Operations Manager ( Looking for only FTE Candidate ) position at Celandyne Software Solutions LLC?
Job Details
Technical Operations Manager
San Francisco Bay Area (On-site)
Job Purpose
As a member of the Global Programs team, you will lead the strategy and execution of global virtual events, including webinars, workshops, and demos, to drive demand generation and build trusted customer relationships. Collaborating across teams, you will ensure consistent storytelling, activate virtual events, and curate compelling content to win new business.
Duties and Responsibilities
- Virtual Event Strategy: Develop and deploy the global roadmap for live and on-demand webinars and virtual events.
- Content Collaboration: Build a full-funnel webinar calendar with input from campaigns, customers, and partners.
- Promotion Optimization: Enhance engagement through paid, organic, email, social, and sales outreach channels.
- Scalable Solutions: Expand on-demand webinar offerings and maintain a global webinar hub.
- Cross-Functional Alignment: Establish feedback loops with marketing, analytics, and other teams to inform strategy.
- Reporting and Insights: Maintain transparent reporting on event performance and key metrics.
- Support Systems Management: Analyze and optimize existing support systems to improve processes and scalability.
- Change Communication: Act as a key contact for system updates, ensuring smooth implementation and communication.
Skills and Qualifications
- Skills:
- Strong communication and interpersonal skills for cross-department collaboration.
- Experience with tools like Jira, Asana, Tableau, and relational databases (MySQL, PostgreSQL).
- Familiarity with scripting languages (Python, JavaScript) is a plus.
- Proven project management skills and the ability to manage multiple initiatives.
- Strategic mindset with a focus on exceptional customer experiences.
- Adaptability in a fast-paced, dynamic environment.
Experience:
- Bachelor s degree in Business Administration, Information Technology, or equivalent experience.
- 5 years in customer support operations or similar roles with expertise in strategy and process optimization.
- 3 years of experience with Salesforce Service Cloud.
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