Office Coordinator

We are seeking a detail-oriented and highly organized Office Coordinator to join our pediatric dental practice. The ideal candidate will play a vital role in supporting daily operations, ensuring smooth workflow, and maintaining excellent patient care. This role involves overseeing various administrative tasks, managing reports, and collaborating with the dental team to optimize practice efficiency. If you thrive in a fast-paced environment and have a passion for working in healthcare, we would love to meet you!

Key Responsibilities

Dental Intel Analytics - Morning Huddle Report

• Generate and review morning huddle reports using Dental Intel analytics.
• Prepare insights and recommendations for the team to discuss during daily huddles.

Assign Dental Intel Team Follow-ups

• Assign follow-up tasks from Dental Intel reports to appropriate team members to ensure patient care is not delayed.

Quality Check Schedule

• Perform daily quality checks on the patient schedule to ensure accuracy.
• Confirm all appointments, patient information, and treatment details are correct.

Management Email – Sort and Respond

• Sort through incoming emails to the practice management inbox.
• Respond to general inquiries and escalate any complex issues to the appropriate team members.

Verify Google Review Invitations

• Monitor and verify that Google Review invitations are being sent to patients.
• Track reviews and escalate any negative feedback to management.

Forward Refund Requests to the Billing Coordinator

• Review and forward all patient refund requests to the Billing Coordinator for processing.

Audit Walkouts

• Perform audits on walkout accounts to ensure billing and payments are correctly recorded.
• Follow up on any discrepancies or outstanding balances.

Audit Log Manuals

• Regularly audit manual logs for accuracy, ensuring all entries are up-to-date and compliant with practice policies.

Reconcile Daily Cash Collections to Eaglesoft and Update MBR Balancing Sheet

• Reconcile daily cash collections in the practice management system (Eaglesoft).
• Update the Monthly Bank Reconciliation (MBR) Balancing Sheet, ensuring all financial data is accurate.

Update Forecasted Report

• Assist in updating the practice's forecasted financial reports.
• Monitor key performance indicators (KPIs) to identify trends and opportunities for growth.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in a dental office or healthcare setting is a plus.
• Strong organizational and multitasking skills.
• Proficiency in Dental Intelligence software (or willingness to learn).
• Knowledge of Eaglesoft or similar practice management software is preferred.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to prioritize tasks.
• Ability to maintain a positive and professional demeanor in a fast-paced environment.
• Ability to work independently and as part of a team.

Additional Information

• Competitive salary based on experience.
• Benefits
• Opportunities for professional development and training.
• A friendly, supportive work environment focused on pediatric patient care.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24 - $27