What are the responsibilities and job description for the Participant Care Specialist - Lincoln, Nebraska position at Celerion?
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.
We seek a Participant Care Specialist to join our Lincoln, NE clinical operations team! This role focuses on providing customer service to our study participants. You will answer questions, assist with check ins, conduct participant orientations, plan enrichment activities, develop and track experiential survey data, and generally strive to ensure that our participant experience is as positive as possible. Essentially, you will be both a concierge and an ombudsman.
We're looking for someone with an engaging approach to customer service, experience dealing with customer complaints/issues, and some great ideas for activities.
The person in this position will also be trained to back-up and support the housekeeping and laundry associates, will play a big role in the organization and upkeep of the participant-use areas of the clinic (game room, craft areas, courtyards, etc.), will improve and facilitate participant entertainment options, and assist to expand and improve the New participant and VIP participant experience.
This position will work approx. 32-37 hours/week, and is eligible for all of Celerion’s benefits. Preferred availability: Monday-Friday 9am-7pm, with some weekend availability required with advance notice.
\n- Excellent customer service skills with 2 years customer service experience
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Flexibility to work evening, weekend and flexible hours as needed
- Ability to manage multiple priorities in a fast–paced environment
- Excellent organizational and problem-solving skills
Celerion Values: Integrity Trust Teamwork Respect
Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.
