What are the responsibilities and job description for the Customer Support Specialist position at Celink?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Front End Specialist is responsible for supporting the Front End department. Agents must understand and comply with all call center objectives, performance standards, and policies.
Duties and responsibilities
- Answering calls and resolving customer issues
- Keep management informed on issues and problems
- Maintain an impeccable attendance record.
- Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives.
- Escalate red flags promptly and with the appropriate sense of urgency
- Become knowledgeable in all areas of default with high focus to resolve defaults and prevent foreclosure
- Adhere to all established company policies and procedures
Qualifications
Education
- High school education or equivalent required.
Experience/Training
- Minimum one years’ experience in a call center or financial services or similar specialist position
- Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws
Skills and Abilities
- Must be passionate about providing the highest quality customer care
- Must be computer literate and comfortable navigating MS Office
- Able to quickly learn and adapt to a changing environment
- Able to work independently and as part of a team
- Ability and willingness to take ownership of issues and apply the appropriate sense of urgency
- Ability to effectively communicate feedback and present observations, trends and recommendations to peers and management staff
- Friendly and respectful
CompuLink Benefits:
- Medical/Dental/Vision - 100% Paid Medical, Dental, & Vision Coverage for Employee Only Coverage
- 401k with Employer Match
- Paid Time Off – Vacation Time, Sick Leave, 11 Paid Holidays annually
This position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting.
CompuLink is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.
