What are the responsibilities and job description for the B2B Customer Support Representative position at Cellular Sales?
Join a dynamic team at the forefront of the wireless industry! As a B2B Customer Support Representative, you will have the rewarding opportunity to assist business clients with their wireless products and services, helping to create exceptional customer experiences.
Role Overview
In this role, you will :
- Communicate with business clients via phone and email, providing detailed information about our products and services.
- Maintain accurate records of business interactions, including inquiries, complaints, and actions taken.
- Process service requests through Verizon Wireless channels to ensure efficient resolution.
- Keep detailed logs of authorizations received for each request.
- Conduct periodic account reviews and analysis while proposing solutions to enhance customer satisfaction.
- Follow up with businesses to gather insights on their service experiences.
- Collaborate with Cellular Sales B2B representatives to optimize care and service.
- Utilize tools like Word, Excel, Salesforce, and spreadsheets on a daily basis, requiring strong typing skills.
What We're Looking For
Education and Experience
What We Offer
Schedule
This is a full-time position with operational hours from 8 : 00 a.m. to 6 : 00 p.m. Monday through Friday. Workdays and hours will be determined based on schedule availability and business needs.
Salary : $18
