What are the responsibilities and job description for the Loss Prevention Specialist - MG position at Cellular Sales?
Cellular Sales
Loss Prevention Specialist
Classification: Exempt
Reports to: Loss Prevention Manager
JOB DESCRIPTION
Summary/Objective
The Loss Prevention Specialist is an entry level position that is a key participant in the Loss Prevention Department. This position utilizes LP procedures to protect company assets (people, product and property), minimize losses due to theft and fraud and reduce inventory shortages.
Essential Functions
- Completes video reviews in support of the Director of Loss Prevention, Loss Prevention Analysts, Loss Prevention Investigators and Fraud.
- Completion of compliance inquiries, requests and reports for both Cellular Sales and Verizon.
- This position works in conjunction with Merchant Services on credit card chargebacks and transactional fraud.
- Completion of and review of camera placement blue prints to support our stores
- Prepares daily reporting on audits and reviews.
- Performs other duties as assigned
- Assist in the Identification of dishonest personnel within the company
- Assist with internal misappropriation investigations
- Assist with the implementation of shrink reduction procedures
- Complete video reviews in support of the Loss Prevention Manager, Loss Prevention Analysts, Loss Prevention Investigator and Fraud
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working.
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment.
Physical Demands
Must be able to perform repetitious hand/eye movement, must be able to sit for long periods, Must be able to lift up to 15 lbs., Must have reliable transportation. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8a – 5p.
Travel 0 – 10%
Required Education and Experience
Preferred Education
Preferred Experience
Previous CCTV/video and surveillance monitoring within a retail sales environment.
Strong analytical and problem-solving skills.
Working knowledge of retail operations and loss prevention best practices.
Proficiency with or the willingness to learn multiple computer operations platforms to include Microsoft Office 365, Word, Excel.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Ability to maintain the utmost level of confidentiality and discretion
Candidates must be able to utilize good, sound judgment and tact
Ability to handle multiple tasks and prioritize those tasks accordingly
Ability to work both independently and in a team environment
Excellent verbal and written communication skills
Excellent observation skills
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
