What are the responsibilities and job description for the Front Desk Associate position at Celsius MedSpa?
Wellness & Aesthetics Coordinator
Celsius MedSpa is dedicated to the well-being of our clients & members. We believe that an optimal lifestyle is achieved through a regime that incorporates health, beauty, and wellness. As a team, we're committed to offering excellent professional services that help clients look and feel their best, so they have the confidence to do more of the things they love.
As a Wellness & Aesthetics Coordinator, you are responsible for assisting the studio manager in managing the business, people & processes per corporate guidelines. Components of the role include working collaboratively with studio manager to improve overall effectiveness and efficiency, networking and relationship building with local businesses/community organizations, ensuring superior customer service, driving studio membership sales, assist with onboarding new employees, and meet/exceed Center KPIs in addition to personal sales goals.
Responsibilities of a Wellness & Aesthetics Coordinator:
CUSTOMER SERVICE
- Engage clients with enthusiasm, authenticity & a positive demeanor
- Rapid response to member requests, inquiries and concerns
- Expert knowledge in all services, benefits, products & price points
- Identify & assess client needs to provide specific product recommendations
- Provide seamless service experience in all modalities
- Ensure all staff provides a cohesive experience
SALES
- Maximize every client as a sales opportunity
- Actively market services & promotions
- Ensure accurate intake of client forms & subsequent sales processes per store operation guidelines
- Meet/exceed sales and metric performance goals
- Relationship building and creating meaningful events in effort to build membership goals
ADMINISTRATIVE/CUSTODIAL
- Execute open/mid/close schedule duties per standard operation procedures
- Daily Client Outreach via phone/text/email
- Ensure proper procedure execution through company sales system
- Provide maintenance & daily cleaning as directed by Center Manager
- Operate and Maintain company property and equipment per guidelines
JOB QUALIFICATIONS
- Passion for people & health-oriented lifestyle!
- Excel in a fast-pace, dynamic environment
- Demonstrate ability to work well in collaborative team environment
- Demonstrate ability to work independently with minimal supervision
- Receptive to feedback, coaching & development
- Solid verbal and written communication skills
- Proficient in basic computer applications
- Open availability on days, evenings and weekends
- 2 years sales experience
- 3 years customer service experience
- Licensed Aesthetician in the State of Washington (preferred)
- Education: High School Diploma or GED and Aesthetics License
*Celsius MedSpa will train qualified candidates on all Cryotherapy equipment and treatment protocols.
DETAILS:
- Full-time: 25 hours a week
BENEFITS/PERKS
- Fun, rewarding, passionate environment
- Ongoing sales and development training
- Opportunities for career growth within the company
- Free services
Job Types: Full-time, Part-time
Pay: $22.00 per hour
Expected hours: 15 – 40 per week
Benefits:
- Employee discount
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
- Night shift
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Seattle, WA 98109: Relocate before starting work (Required)
Work Location: In person
Salary : $22