What are the responsibilities and job description for the Customer Service Rep position at Celularity?
Job Description
Job Description
Description :
Celularity Inc. (Nasdaq : CELU) is a regenerative medicine company developing and commercializing advanced biomaterial products and allogeneic, cryopreserved, placental-derived cell therapies, all derived from the postpartum placenta.
Customer Service Associates are Celularity’s first-line representatives for our customers, handling orders and inquiries. They are responsible for new customer set-up and the entire order fulfillment process. As a Customer Service Representative, you will provide comprehensive service in a high performance, customer focused environment, while always understanding there is a patient who benefits from accurate and timely communications.
Requirements :
Effectively and efficiently manage order to cash process activities such as order processing, expediting, basic returns, sample and zero-dollar orders, consignment order process, and resolving and removing obstacles that may impact customer requirements and expectations.
- Respond to inquiries in a prompt, courteous and effective manner and in accordance with Customer Service procedure.
- Support business partners with a pick, pack, and ship process for their direct orders while maintaining inventory
- Maintain confidential information, including proprietary corporate and product information
- Accurately create and update Customer Master database files to ensure the integrity of the database. Validate all incoming data on new account request forms and update all data as required.
- Perform as a Subject Matter Expert with ability to coach / train as needed.
- Proactively identify areas of efficiency or opportunity and present to the team leadership.
- Knowledge of the consignment model for product distribution which includes :
- initial agreement request
- fill up
- billing and replacement of product used from consignment
- management of sales trunk stock
- traceability of all
- Experience in consignment inventory verification and resolving inventory / lot discrepancies
- Ability to think strategically, while managing multiple emails and prioritizing execution to meet the needs of the customer
Skills / Knowledge Required / Desired :
Competencies
