Customer Service Representative / Dispatcher

Job Summary

Cemstone has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper midwest. Our reputation is reflected in the structures we've helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned business that has been around for nearly 100 years!

What You'll Do: Provide effective customer service and support through in-depth knowledge of company products, programs, and services. Dispatch ready mix concrete in a timely and efficient manner.

Essential Duties And Responsibilities

• Talk with customers by phone and enter data into computer system.
• Solicit future orders from customers and enter order into computer system.
• Negotiate with customers' acceptable delivery times to prevent lost orders.
• Document customer complaints and forward to Dispatch Manager and/or Sales Representative.
• Dispatch orders in a timely and efficient manner.
• Communicate with drivers and direct them to delivery locations.
• Work directly with surrounding areas to better service customers by utilizing multiple plants and look to share trucks.
• Ability to multitask and stay focused while dealing with various contractors, salespeople, dispatchers, and other personnel.
• Maintain effective working relationships with company employees, suppliers, and customers. Promote and maintain the professional image and reputation of the company and ensure timely problem resolution and customer satisfaction.
• Other duties as assigned by the Dispatch Manager.
  
  

Qualifications And Requirements

• High School Degree or General Education Degree (GED).
• Three to five years related customer service experience, and/or training or equivalent combination of education and experience.
• Basic computer skills for entering orders.
• Communicate in a positive and helpful manner with a variety of customers.
• Ability to read and understand maps.
• Required to be able to read, write, and speak English.
• Speaking Spanish is preferred.
• Basic math required - addition, subtraction, multiplication, and division
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Basic computer skills required.
  
  

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Retirement Plans
• Paid Time Off
• Wellness Program
• Education Assistance
• Employee Assistance Program
  
  

Closing

If you are interested in becoming part of our team, please apply online today.

We are proud to be an Equal Opportunity Employer. We recognize that a diverse

workforce is essential and strongly encourage qualified women, minorities,

individuals with disabilities and veterans to apply. Join us in building a diverse and talented workforce that reflects the communities we serve.