Client Services Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties And Responsibilities

• Serve as an SEL: Support the CSAS goal of enhanced service offerings and growth, managing account health, engagement plans, and client communications.
• Oversee Subscription Projects: Track new and renewal subscription processes, ensuring timely initiation, IP distribution, and engagement plan updates.
• Account Maintenance: Conduct monthly assessments and calls with BD leads to address challenges, updates, and opportunities.
• Develop Business Opportunities: Identify monthly growth opportunities using key catalyst events and maintain documentation for BD review.
• Manage Salesforce and BD Scorecards: Update Salesforce with subscription details and compile monthly scorecards to monitor BD KPIs.
• Lead Client Communications: Maintain and update client communication templates and manage manufacturer newsletters with marketing and legal teams.
• Gather Client Feedback: Compile and present Voice of the Customer insights quarterly to inform team strategies and monitor customer survey responses.
• Handle Ad Hoc Work: Manage ad hoc requests and ensure timely request fulfillment using PowerBI dashboards.
• Direct the RA Program: Coordinate strategy, hiring, evaluations, and monthly check-ins to strengthen GCS culture.
• Performs other related duties as assigned
  
  

Competnecies

• Builds Effective Teams
• Business Insights
• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Drives for Results
• Ensure Accountability
• Functional Knowledge
• Manages Ambiguity
• Manages Complexity
• Builds Effective Teams
  
  

Experience And Educational Requirements

Minimum of 3 years of experience in advertising within the pharmaceutical industry or a managed markets agency servicing the pharmaceutical industry. BS/BA required.

Minimum Skills, Knowledge And Ability Requirements

• Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of difficult assignments
• Excellent interpersonal skills
• Good organizational skills
• Good financial skills (budgeting, estimating, tracking)
• Willingness to travel 40% of the time
  
  

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: PharmaLex US Corporation