What are the responsibilities and job description for the Call Center Patient Recruiter position at CenExel?
About Us:
Each of CenExel’s research sites specialize in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success.
Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.
Job Summary:
Responsible for the crucial role of connecting with customers via phone calls.
Essential Responsibilities and Duties:
- Maintain a professional relationship with potential study participants.
- Performs the initial telephone screening of patients, per study protocols.
- Managing a large volume of incoming and outgoing calls in a timely manner.
- Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.
Education/Experience/Skills:
- Must be able to effectively communicate verbally and in writing.
- Minimum high school diploma.
- Must have the ability to perform detail-oriented work and follow up on assignments.
- Must have keyboarding and basic computer experience.
- Must have the ability to communicate effectively, both verbally and in writing.
- Must reflect the professional image of the company, upholding the company vision in actions, demeanor, and appearance.
- Ability to communicate clearly, both verbally and in writing.
Working Conditions
- Indoor, Office environment.
- Essential physical requirements include sitting, typing, standing, and walking.
- Lightly active position, occasional lifting of up to 20 pounds.
- Reporting to work, as scheduled, is essential.
CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.
