Service Line Manager, Eligibility Enrollment Services

Role Overview:  The Service Line Manager provide excellent internal and external customer service to include commitment to service level, quality, and productivity while maintaining company policies and procedures. This role requires a high level of attention to detail and ability to identify issues and develop solutions in real time. The Service Line Manager is able to juggle multiple projects and navigate shifting with priorities with ease. Role Responsibilities Partner with senior leadership to develop and integrate strategic direction and vision for service that is in line with the corporate vision Develop short and long-range plans in conjunction with corporate leadership that oversees service line operations, personnel, financial performance and growth Review monthly financial statements and provides explanation of variances as well as action plans to correct them as needed Develop, implement, communicate and monitors quality benchmarks/initiatives Assess ongoing performance of associates, provides coaching and counseling and recommends training Conducts team and individual meetings on a regular basis to communicate best practices, overall concerns, goal attainment etc. Keep up-to-date on industry changes and communicates implications as appropriate and assists in developing strategies to leverage opportunities created by industry changes. Role Requirements 3 years Sr. Level Management experience, preferably in a healthcare setting or health care supplier setting Demonstrated leadership abilities in a team environment with a proven record of positive contributions to the work of the team/project High degree of integrity, discretion, professionalism, and accountability to achieve quality results Good teammate with a customer-first focus and “can do with a great attitude” mentality Demonstrated operations and organization skills implementing and driving best practices in multi-office, cross functional organizations Strong organization and analytical skills Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives Successful track record of working and influencing matrixed organizations. Strong written and verbal communication skills, including the ability to effectively present technical and business-related subjects to all audiences Ability to seamlessly navigate and juggle competing priorities and evolving deadlines Demonstrated problem solving skills, drive for results, interpersonal savvy, and customer focus. Experience managing distributed teams Bachelor’s degree or equivalent; Master’s degree preferred

Salary : $77,000 - $110,000