What are the responsibilities and job description for the Field Operations Specialist position at Centegix?

Job Description

Description :

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 600,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 12,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose :

We are seeking a Field Operations Specialist to join our expanding operations team, supporting our nationwide customers across Education, Healthcare, Government and other other verticals. In this role, you will ensure the seamless operation of our safety platform by providing onsite support and fostering confidence among end users. You will engage with Operations, IT, and Facilities leaders to resolve issues, manage inventory, and support platform integration.

Strong communication and relationship-building skills are key, along with a deep understanding of our products to address inquiries and provide solutions. You will also collaborate with internal teams to drive continuous platform improvement and enhance the customer experience.

Position Responsibilities :

Engage Operations, IT, and Facilities leaders at customer sites to resolve platform issues that arise from time-to-time
Effectively engage with customers, ensuring clear communication and exceptional service. Build and maintain strong relationships to enhance customer satisfaction and operational success.
Develop a deep understanding of our products and services to communicate their value effectively. Confidently answer customer questions, provide solutions, and represent the company with knowledge and professionalism.
Ensure company assets are recovered from installers and returned in a timely manner.
Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
Bring feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams
Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams
Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms
Assist with change, add or routine maintenance questions and orders
Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services
Engage administrators and end users, where possible, to generate feedback on the platform and verbatim to leverage in marketing activities.

Requirements :

High school diploma or equivalent experience; college degree preferred

2 years proven experience interfacing and interacting with customers, primarily onsite

Second shift work required when supporting installers working after hours. Role is approximately 75% Daytime work, 25% evening shift.

Basic knowledge of technology and hand tools required.. Understanding of IP and basic networking, wireless systems and protocols is a plus.

Travel required up to 50% of the time. Travel is primarily local / state, but regional / national travel may be required. Additionally, travel is aligned with business activity. During slow periods, travel is not required. During peak times, travel can be up to 75% for 4-6 weeks at a time. Adequate measures are taken to provide work / life balance, but flexibility is critical to the role

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Physical requirements :

Ability to lift and carry up to 75 lbs.

Carry and climb ladders, stand, kneel

Bend, sit or lie down while installing equipment

Stand for long periods of time

What’s in it for you?

Remote first work environment; we offer workplace flexibility

Participation in company wide discretionary bonus

15 days paid time off(prorated)

10 paid holidays

Monthly device(s) reimbursement

Up to $2500 / year reimbursement for eligible education expenses

We offer a range of Healthcare plans to meet your needs (medical, dental, vision)

401(k) Plan with 4% employer contribution to help you plan for the future

Employee Referral Bonus

Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate

Salary : $2,500

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