Service Support Specialist

Description

ABOUT CENTELLA 

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs. 

Description 

The role at hand assumes the vital responsibility of acting as the primary touchpoint for the company. Its main objective is to extend support to the organization by undertaking a diverse range of administrative and clerical tasks. The Service Support Specialist shall be entrusted with the responsibility of managing a spectrum of functions, including receiving service calls/requests, coordinating with engineers, supervising the main service email inbox, procuring necessary parts and supplies, and fulfilling various other administrative and clerical obligations. 

Main Duties and Responsibilities 

• Receive and attend to service calls and requests in a timely and efficient manner. 

• Monitor the primary service email inbox and ensure prompt resolution of customer queries and requests. 

• Facilitate daily procurement of essential parts required for efficient service delivery. 

• Ensure seamless coordination and dispatch of services in collaboration with engineers. 

• Produce accurate service quotes and follow up with clients on their status. 

• Actively participate in the after-hours on-call rotation schedule to guarantee uninterrupted service delivery beyond regular business hours and provide expedited support as required. 

• Assist with work order auditing and assist in resolving discrepancies as needed. 

• Provide proficient and precise information to customers in-person, via phone, or email in a courteous and professional manner. 

• Engage with customers to address and communicate service issues and provide regular updates, as necessary. 

• Assist Operations and Service Support Managers in executing special projects as directed. 

Skills and Abilities 

• Demonstrate a customer-centric focus towards both internal and external stakeholders. 

• Possess advanced proficiency in utilizing the Microsoft Office Suite to complete tasks with precision. 

• Exhibit a professional demeanor and maintain a polished appearance in all interactions. 

• Display proficiency in communicating effectively through written and verbal means. 

• Showcase resourcefulness and proactivity in problem-solving and conflict resolution. 

• Possess excellent organizational skills to maintain efficient workflows and ensure seamless operations. 

• Demonstrate the ability to multitask and manage time efficiently while prioritizing tasks effectively. 

• Exhibit aptitude in accurately documenting and recording critical information. 

• Possess strong computer skills and demonstrate proficiency in utilizing various software applications. 

Qualifications 

We are seeking a candidate with a high school diploma or equivalent who possesses a strong background in math and computer science, or an equivalent combination of education and experience. Proficiency in computer operation is a must-have, along with exceptional verbal communication skills. 

Whats in it for you? 

• Career Growth Opportunities 

• Training and development 

• 401K with company match 

• Medical, Dental, Vision, Life, STD, LTD, and other Voluntary Benefits  

• Paid Time Off 

Qualifications