Senior Systems Engineer

JOB DESCRIPTION 

Senior Systems Engineer

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly.  Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants.  Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities

THE POSITION: The Senior System Engineer plays a pivotal role within the IT team, overseeing the design, implementation, and maintenance of the organization’s IT infrastructure. As a senior engineering position, this role provides technical expertise and mentoring, driving innovation and ensuring the reliability, scalability, and security of all systems. This role requires a deep understanding of infrastructure technologies, proactive problem-solving skills, and a strategic mindset to support the organization’s objectives.

The ideal candidate will have extensive experience in managing complex IT environments, a proven track record of delivery within infrastructure projects, and the ability to collaborate effectively with stakeholders across the business. 

The salary range for the Senior Systems Engineer position at Center For Elders Independence is $ 101,824 - $ 152,695 annual base salary.  Salary is based on the market for the position, as well as experience, skills, abilities and work history.

DUTIES & RESPONSIBILITIES:

• Technical Escalation: Serve as a senior technical escalation point for complex issues beyond the scope of the Service Desk, ensuring timely and effective resolution.
• Infrastructure Design and Implementation: Lead the architecture, deployment, and optimization of IT infrastructure, including servers, networks, storage systems, and cloud services.
• System Administration: Oversee the management and maintenance of operating systems, enterprise applications, and virtual environments to ensure optimal performance and uptime.
• Project Delivery: Contribute to the successful execution of IT infrastructure projects by delivering technical solutions and collaborating with project teams to ensure objectives are met.
• Security Management: Implement and maintain robust security protocols, monitoring systems, and disaster recovery solutions to protect against threats and ensure business continuity.
• Performance Optimization: Analyze system performance metrics and implement enhancements to improve efficiency, reliability, and scalability.
• Technical Expertise and Mentorship: Act as a subject matter expert, providing technical guidance to team members and fostering their professional development.
• Vendor and Stakeholder Collaboration: Manage relationships with third-party vendors, ensuring services align with organizational standards.
• Documentation and Reporting: Develop and maintain comprehensive documentation for systems, processes, and infrastructure changes; provide regular updates to senior management.
• Continuous Improvement: Stay updated on emerging technologies, best practices, and industry trends to recommend and implement innovative solutions.
• Incident and Problem Management: Lead the response to high-severity security and operational incidents, troubleshoot complex issues, and ensure timely resolution to minimize impact on business operations.
• Compliance: Ensure all systems and processes comply with relevant regulatory requirements and organizational policies.

QUALIFICATIONS:

• BS in a Computing Discipline, or Associates with significant comparable experience.
• Extensive experience (7 years) in IT infrastructure engineering, including system administration, network management, and cloud services.
• Strong expertise in:
  • Virtualization technologies (e.g., HyperV, VMware)
  • Cloud platforms, particularly Microsoft Azure
  • Identity management solutions, including Microsoft Entra ID and on-premises Active Directory
  • Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive)
  • Cloud telephony and communication systems
  • Microsoft security and privacy products (Defender, Intune, Purview)
  • Managed Detection and Response (MDR) tools
  • Zero Trust Network Architecture (e.g., Zscaler ZPA and ZIA)
  • Cloud-managed network devices (e.g., Cisco Meraki, Fortinet)
  • End-user device management (e.g., Microsoft Intune, Autopilot)
• Proficiency in scripting and automation tools (e.g., PowerShell, Python).
• Solid understanding of cybersecurity principles, including firewalls, intrusion detection/prevention systems, and vulnerability management.
• Demonstrated experience in delivering complex IT infrastructure projects, working effectively within project teams.
• Exceptional analytical problem-solving and critical-thinking skills, with the ability to evaluate challenges and implement effective solutions.
• Outstanding communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience with ITIL framework and best practices for Change and Incident Management.
• Relevant certifications (e.g., Security , Microsoft Certified: Azure Administrator Associate) are highly desirable.
• ITIL certification (v3 or 4)  

The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required.  CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program.  All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.