Outreach Specialist

Job Description Job Description This document describes the general duties required for this position but does not serve as an exhaustive list of duties, skills, and responsibilities.Summary : The Outreach Specialist works with the clinic manager to assist in the enrollment of new patients and assists at community events and outreach events. The Outreach Specialist will serve as a link between the clinics and the community by creating brand awareness and opportunities for the clinics through grassroots and community-based efforts. Additionally, the Outreach Specialist will implement the community engagement and growth strategy to achieve the marketing and retention goals of the company and will work with the Director of Operations to execute the plan.Responsibilities : Create opportunities in the community with co-sponsored forums, events, and presentations to reach and educate the community, build awareness and enrollment in the medical clinics, and plan and increase patient foot traffic to each local clinic location.Actively lead efforts to increase patient foot traffic to each local clinic location via outreach to community organizations (including churches, health organizations, and community support groups), local businesses, schools, residential facilities, and employers in the region.Develop and manage strategic partnerships with other industry vendors or stakeholders to drive profitable patient growth.Develop and maintain outstanding relationships with referral sources within the service area and other community agencies.Responsible for initiating events and identifying resources connected to community outreach programs that support the company’s core values and increase patient visits.Will maintain and report accurate daily / weekly / monthly statistical records to track all individual productivity through the implemented department systems and spreadsheets.Responsible for meeting monthly, quarterly, and annual goals as established by management.Maintain professionalism and punctuality in keeping with the standards of the company.Attend all required meetings and training programs.Delivers presentations, attends meetings, and distributes educational materials about clinic services to both current patients / members and potential patients / members.Leverage technology to make appointments at the clinics and engage potential members in Social Media activities, including, but not limited to, Facebook, Instagram, Twitter, Yelp, and Google.Ensure local offices have the appropriate marketing materials and tools on hand and in use.Travel to each clinic location to train and guide on engagement initiatives as necessary.Performs other tasks and duties as assigned.Knowledge, Skills, and Abilities Required :

• Minimum of 1 years of experience
• High School Diploma
• Bilingual (English and Spanish) is REQUIRED
• Self-motivated, able to work independently and in a collaborative, cross-functional team environment.
• Strong oral and written communication skills
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
• Able to organize work and follow instructions
• Able to maintain confidential documents and information
• Ability to work effectively and professionally in a fast-paced environment Preferred
• Ability to communicate.
• Excellent customer service skills.Credentials and Experience Preferred :
• Outreach experience
• Practice courtesy habits
• Use positive communication
• Listen and ask
• Act professionally
• Speak clearly
• Friendly smile toneWORK ENVIRONMENT : The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. The noise level in the work environment is usually moderate.Company Description The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Company Description The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.