Childcare Enrollment Supervisor- Bilingual Required

Description

Job Title: Childcare Enrollment Supervisor- Bilingual Required
 

Location: Main Office
Reports to: Community Services Program Director
Position Type: Full-Time
Exemption: Non-Exempt
Salary Range: $55,000 to $60,000/year, commensurate with education and experience 

Job Overview
We are seeking a dedicated and experienced Childcare Enrollment Supervisor to lead a team of Childcare Enrollment Specialists in supporting families in Brooklyn who are seeking childcare assistance. This position requires strong leadership skills, the ability to supervise and develop a team, and experience with performance tracking. The Supervisor will play a key role in overseeing staff performance, ensuring contract goals are met, and fostering a collaborative and efficient work environment.

I. Key Responsibilities

• Supervision and Team Leadership:
  • Conduct individual supervision sessions with Childcare Enrollment Specialists to provide guidance, address performance       issues, and foster professional development.
  • Lead weekly team meetings to communicate project goals, share updates, and address any concerns or challenges.
  • Mentor and support the professional growth of team members, ensuring that they have the tools, training, and resources to be successful.
  • Provide regular feedback to staff regarding performance and job expectations.
• Performance Management, and Development:
  • Monitor the performance of the Childcare Enrollment Specialists by reviewing their work and tracking progress toward meeting all contract goals.
  • Use a data tracking system provided by the Database Manager to track and analyze team performance, ensuring accuracy in reporting and compliance with project requirements.
  • Ensure team members are well-informed about the NYC childcare landscape, eligibility requirements, and tools needed to serve families effectively.
  • Develop and implement training strategies to improve team skills, ensure compliance with project guidelines, and increase productivity.
• Collaboration, Coordination, and Program Support:
  • Collaborate closely with the Childcare Enrollment team and the Database Manager to ensure accurate and timely reporting on the status of childcare enrollments, recertifications, and other project deliverables.
  • Coordinate with the fiscal department and other internal teams to ensure smooth operational processes related to tracking and distributing funds.
  • Support the team in screening families for eligibility, enrolling providers, and connecting families to the appropriate childcare assistance based on their needs.
  • Ensure that the team adheres to program guidelines and supports families in obtaining childcare services.
  • Facilitate effective communication within the team and with external partners, including childcare providers and community service organizations.
• Community Engagement and Advocacy:
  • Support the team in engaging with the community and advocating for improved access to childcare services for families in need.
  • Participate in advocacy efforts and meetings with internal and external stakeholders as needed.

II. Qualifications

• Bachelor’s degree with relevant experience required
• Minimum of two years of experience in a supervisory or management role in a community-based or social services setting.
• Experience in managing teams, monitoring performance, and using data tracking systems.
• Background in community engagement, direct service, or childcare services preferred.
• Strong leadership and team-building skills with the ability to motivate and support a diverse team.
• Proficient in MS Office tools (Word, Excel) and data entry systems.
• Excellent communication skills (both written and verbal), with the ability to engage and motivate staff and external stakeholders.
• Bilingual in Spanish, Mandarin, Creole, Arabic, or Russian is required.
• Ability to handle multiple priorities in a fast-paced environment.
• Demonstrated cultural competence with immigrant communities.

III. RELATIONSHIP WITH OTHERS 

• Build and maintain close, daily interactions with co-workers and supervisors 
• Effectively communicate with families and outside agency staff 
• Have a strong sensitivity to cultural differences present among staff and clients within our organization 
• Possess a strong belief in people’s ability to grow and change 

IV. Working Conditions

• This role will require being on-site at the office, with occasional travel to meet families, childcare providers, and community service organizations.
• Flexibility to work occasional evenings may be required to accommodate family schedules.
• Attend various meetings with internal departments and external stakeholders 

Benefits 

Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life, disability, and 403B retirement plan. Four weeks paid vacation. Weekly individual supervision and ongoing professional development.

EEO Statement  

Center for Family Life in Sunset Park is an equal opportunity employer. Women, people of color, LGBTQ-identified people, immigrants, and people with disabilities are strongly urged to apply. 

Salary : $55,000 - $60,000