Clinic Coordinator

Position Summary:

This position provides professional and efficient customer service and supports clinic operations.

Essential Functions:

· Welcomes patients and visitors by greeting, in person or over the phone.

· Schedules appointments and transportation. Prepares daily client update sheets and sends appointment reminders.

· Provide patients with support and guidance as needed.

· Maintains accurate and up-to-date information in the patient’s EMR (electronic medical record).

· Manages medical record requests.

· Processes payments, records and invoices to reconcile with finance.

· Maintains necessary documentation and facilities communication with providers to request authorizations for third-party payers and prior authorizations for nursing homes. Provides clinic related correspondence to third-party billing company.

· Maintains a safe and clean reception area.

Position Competencies:

· Excellent interpersonal and communication skills to build relationships with a variety of stakeholders.

· Excellent attention to detail and multi-tasking skills to perform and prioritize multiple tasks.

· Knowledge of office equipment, computer systems and intermediate-level knowledge of Microsoft Office suite.

Core Competencies:

· Adaptability & Initiative: Adapts to changes in the work environment and prioritizes activities to manage work responsibilities.

· Communications: Communicates and exchanges accurate information through a variety of methods.

· Dependability: Executes job duties within specified timeframes in order to meet agency objectives.

· Job Knowledge & Quality: Maintains knowledge related to job responsibilities and ensures that output meets or exceeds established standards.

· Judgment & Problem Solving: Exhibits sound decision-making skills and includes other staff in decision making when appropriate.

· Teamwork & Professionalism: Establishes and maintains effective relationships and works cooperatively in group situations.

Qualifications:

· Must have high school diploma or equivalent.

· At least 3 years related experience required. Experience working in physician’s office or customer-facing experience in the healthcare field preferred.

· Must have knowledge of Microsoft Office suite including knowledge of Excel.

Additional Requirements:

· This position may travel locally as needed.

· Must have current driver’s license and proof of insurance.

· Must complete and maintain all required trainings/certifications.

· Must maintain confidential information in accordance with HIPAA regulations.

Working Environment:

· Work is performed in an office environment.

· This job utilizes office equipment and computer/electronic devices.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: In person

Salary : $20 - $24