Medical Receptionist/Front Desk

Love helping people in a private practice setting? What we do here at the Center for TMJ and Sleep Solutions NW bridges medical and dental fields. Our growing practice is seeking to add an “A” player to join our amazing, dynamic team where integrity, humility, and professionalism are combined with healthy doses of humor and fun as we transform the lives of the people who come to us for care. We enjoy what we do because it fulfills our desire to be of service to others. And we’re darn good at it! If you love learning new skills and hate being bored - this job is for you. If you are looking for team that elevates, inspires and challenges you - this job is for you!

The Front Office Receptionist is responsible for providing excellent customer service to patients and visitors to the Center for TMJ and Sleep Solutions NW in Federal Way and Silverdale. This position is responsible for greeting patients, scheduling follow-up appointments, processing payments, and maintaining accurate patient records. The Front Office Receptionist also plays a vital role in ensuring the smooth and efficient operation of the clinic. They must be able to work independently and as part of a team and provide nothing less than 5-star customer service.

*Interview and some training may be required in our Silverdale location

Essential Duties and Responsibilities:

• Check patients in for their appointment; greeting patients and visitors in a friendly and professional manner.
• Collect payments for copays, deductibles, out of pocket expenses and treatment costs.
• Verify patient demographics and insurance information, update patients chart as appropriate.
• Ensure all consents and required documentation are signed and uploaded into the patient’s chart.
• Check patients out at the end of their appointment; schedule follow up appointments and deliveries according to provider availability and patient needs; send outgoing referrals (MRI, sleep studies, PT, etc.)
• Answer the phones.
• Check voicemails and return calls in a timely manner. Transcribe messages and route to the appropriate team member if it is not something intended for the front desk.
• Prepare the schedule in advance for the following week using established protocols.
• Review the next day’s schedule, being sure that any updates have been noted and prepared for the following day.
• Send any records to dental or medical providers as requested.
• Check faxes throughout the day, upload documentation into patient’s chart. (CBCT results, sleep studies, imaging, etc.)
• Confirm patient appointments for the next day.
• Get the mail and distribute it to staff as appropriate.
• Provide general information about the clinic and its services.
• Proficiency with the practices EMR system and all other systems required for the position (e.g. Medsender, Vonage, Advanced MD, Teams, etc.)
• Assist with other administrative tasks as needed.
• Maintain confidentiality of all patient information.
• Keep up with current office procedures and policies.

*This position will require training at our Silverdale location. Once trained, your schedule may require at least one day a week at the Silverdale location.

Qualifications and Requirements:

• High school diploma or equivalent
• 1 year experience working in a medical or dental office setting.
• Experience with Electronic Medical Records (EMR) systems.
• Strong customer service and interpersonal skills
• Ability to multitask and work independently.
• Proficiency in Microsoft Office Suite

Compensation and Benefits:

· Salary range: $19.00-$25.00

· Paid Time Off

· Sick Time

At 90 days:

· Monthly Production Bonus

· 401K with matching

· Health Reimbursement Account OR Group Medical Plan

Additional Information:

This is a full-time position, Monday-Friday, 8:00-5:30. The Center for TMJ and Sleep Solutions NW has multiple locations. This position is in Federal Way, but your training will require regular travel to our clinic in Silverdale, WA. Please note, there may be a need to cover other clinic locations based on staffing on short notice.

Equal Opportunity Employer:

The Center for TMJ and Sleep Solutions NW is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k) matching
• Free parking
• Health savings account
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Schedule:

• Monday to Friday

Application Question(s):

• I understand that this position requires training in Silverdale, and once trained, at least 1 day per week will be worked in the Silverdale clinic. Type "I understand".

Experience:

• medical or dental office: 1 year (Required)
• customer service: 1 year (Required)

Ability to Relocate:

• Federal Way, WA 98003: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $25