The Organization  

Purpose and Mission  

Founded in 1999, CFUF strengthens urban communities by helping fathers and families achieve stability and economic success. As a pioneer in responsible fatherhood, family strengthening, and workforce development, CFUF’s programs seek to help clients fully exit poverty and sustain themselves and their families. CFUF serves Baltimore’s most marginalized populations living in high crime and high poverty communities. Our members (the term we use when referring to our clients) are 98% African-American, 60% male, 89% unemployed, 50% ex-offenders and homeless, and 30% without high school diplomas. Over 90% face one or multiple temporary or chronic personal, logistical, or human barriers.  

All In is the Center for Urban Families’ comprehensive strategy to accelerate social and economic opportunity and advocate for policies that promote equity and racial justice. Leveraging 20 years of positive impact and applied learnings, the All In strategy targets two critical areas: chronic unemployment and family instability. The approach links individual accountability, person-centered case management, and supportive networks with workforce development training, education, and civic engagement. All In dismantles poverty and builds long-term social and economic prosperity that results in brighter futures for our members, their families, and the communities in which they live.

National impact: CFUF’s Practitioners Leadership Institute (PLI) provides technical assistance, and promotes and extends best practices in family strengthening, responsible fatherhood and workforce development to practitioners and key stakeholders across the country. CFUF is also nationally renowned for its public policy work in the responsible fatherhood arena.  

Culture and Practice  

CFUF is an organization committed to high excellence and quality service to all of its stakeholders. Our culture thrives from a transparent, reflective, and creative environment. We are a highly autonomous workforce, and our staff embraces humor, food, fun, and a passion to serve our members. We believe in recognizing and rewarding high performers. All of these qualities and attributes make a premier employer of choice.  

POSITION SUMMARY: 

The All In Mobility Coaching- Team Lead is a vital member of the Center for Urban Families programs team. The All In Mobility Coaching- Team Lead will be required to work across all CFUF programs, including Economic Success, Baltimore Responsible Fatherhood Services, and Baltimore 2Gen while providing supplemental leadership, administrative support, and direct support services. The All In Mobility Coaching- Team Lead Is responsible for the management and supervision of the mobility coaching team. The All In Mobility Coaching- Team lead assesses the needs of CFUF members and program enrollees for case management, employment support, and mobility coaching according to the Empath program model. The All In Mobility Coaching- Team Lead manages a small caseload providing direct care services that include assistance with person-centered goal plan development, barrier removal support, administering surveys and assessment, as needed. In addition, the All In Mobility Coaching- Team Lead will supervise All In Mobility Coaching team by providing administrative support and implementing compliance standards in adherence to policies and procedures.  

POSITION RESPONSIBILITIES: 

Administrative Duties  

• Provides joint direct supervision and on-going support to the All In Mobility coaching team.
• Ensures mobility coaching team meets key performance indicators (KPI) targets and service delivery expectations.
• Conducts weekly review of service documentation to ensure compliance, case record audits are completed monthly.
• Provide performance summaries from one-on-one coaching meetings to mobility coaches detailing successes and challenges and support on how to improve with action steps and timelines
• Provide weekly huddles with the mobility coaches
• Working with coaches to understand their role and connection to workforce development and support members in obtaining employment placements toward economic mobility.
• Engages in the screening, selection, and on-boarding of new All-In mobility coaches.
• Demonstrates a thorough knowledge of Empath mobility coaching mode; assist with the development of modules and implementation of projects affiliated with the EMpath program model.
• Stay current on new methodologies and practices in the case management field; inform team on best practices  
• Advise staff training in adherence to CFUF philosophies, mission, and goals; present information using a variety of instructional techniques and formats, such as role-playing, tool building exercises, simulations, team exercises, group discussions, videos, and lectures.   
• Participate in Administrative Meetings including intake, case management, employment, and leadership.  
• Facilitates monthly All In Coach team meetings; prepare agenda, track and document meeting notes and follow-up items.
• Supports the Sr. Manager of Member Engagement and Support in serving as a liaison to other community service linkages; attend meetings and develop new linkages in their absence.  
• Assisting in monitoring grants for program outcomes and deliverables related mobility coaching and support services.  
• Track and maintain records for staff training, schedules, and administrative concerns.
• Facilitate and document semi-annually and annually staff performance evaluations in coordination Senior Manager of Member Support and Engagement.  

Direct Service Responsibilities  

• Conducts member assessments for employment and support service and case management needs.
• Track and manage mobility coaches caseload of CFUF members and program participants.
• Provide strength-based case management, and work with members to set goals, enhance their self-esteem and self-confidence, including the development of person-centered goals in adherence to the EMpath program model.
• Completes required service documentation for all interactions with program enrollees and members; documentation meets compliance standards.
• Work with coaches to generate ideas, follow up, and support for member employment placement retention.  
• Participates in case conferencing to exchange information among case management staff about members in order to enhance their care coordination.
• Refer members to internal and external programs and services (e.g., housing, long-term counseling, child-care, substance abuse counseling, mental health counseling, diversion, and expungement services) that can assist them with removing barriers and resolving issues preventing them from achieving social and economic mobility.
• Work with CFUF Employment Specialists in order to assess members' successes and challenges at work or during training.
• Evaluate member progress completing member assessments and supportive service recommendations.
• Support outreach efforts and develop community partnerships to include neighborhood outreach and presentations to community partner organizations.
• Participate in scheduled case audits.
• Work outside of standard business hours, occasionally.
• Complete other tasks as assigned or needed.

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Bachelor’s degree in Human Services or related field required. Master’s degree preferred.   
• At least 5 years of experience working in case management/family support area or related field.
• At least 3 years of serving in supervisory or leadership role.
• Demonstrated ability to build relationships, establish trust, conflict-resolution, and engage individuals of diverse educational and socio-economic backgrounds.
• Substantial understanding of CFUF’s current interventions: workforce development, responsible fatherhood, family services, and supportive services for disadvantaged individuals.
• Proficient technology skills including experience with Microsoft Office including Outlook, Team, Word, PowerPoint; experience using and data management systems.  
• Knowledge and experience with service agencies and resources for disadvantaged individuals required.
• Must have experience with direct service delivery.
• Ability to work in a fast-paced team environment required.
• Must have excellent time management, organizational, writing and communication skills.
• Ability and willingness to travel and attend meetings and/or appointments required.
• Must be resourceful, resilient, and tenacious with a high level of personal integrity and passion for CFUF’s mission to accelerate social and economic opportunities, and advocate for policies that promote equity and racial justice.

CFUF is an equal opportunity employer.