Full Time Asst Program Director- Emergency Shelter Prog_ Peabody

GENERAL SUMMARY OF POSITION

The assistant program director will provide subject matter expertise to the family/housing advocates. This position provides leadership and direction to the teams as they support families with individual needs and housing barriers. The APD will become the go to individual for support with difficult situations and overall recommendations on supporting families during their stay at emergency shelter and stabilization. The APD may carry a caseload of up to three families. (this may increase temporarily when there is a staffing shortage). This role may be working at any of Centerboards facilities including hotel or other emergency shelters.

ESSENTIAL JOB FUNCTIONS*

• Aid case managers in identifying available services for immediate needs of families in emergency shelter.
• Assist families with all aspects of admission to the program including but not limited to:
  • Reviewing house rules and site inventory
  • Determining immediate emergency needs
  • Completion of all necessary program documents
• Provide training and lead Case Managers and Housing Support Workers to fulfill their essential job functions.
• Help navigate eligibility requirements, especially for families with particularly complex needs, with the focus on making connections to permanent services that can be maintained post-placement.
• Participate in EOHLC-facilitated trainings and knowledge-sharing on navigating
• services across the Commonwealth
• Prepare a weekly summary of services provide to families and attend weekly/biweekly providers of care meetings with the Assistant Director of Housing.
• Provide comprehensive advocacy, that will support the ultimate goal of stable housing, including but not limited to:
  • Assist in obtaining and using benefits
  • Provide information, and referral to appropriate community resources
  • Provide information, referrals and coordination of childcare or educational needs
  • Develop community linkages with CoC and other state and nonprofit entities to
  • ensure effective connections to services
• When requested, assist the Program Director with training and orientation of other program staff, volunteers, or interns.
• Relate to families in a supportive manner to overcome barriers.
• Assist Family/Housing Advocates with all aspects of finding safe and affordable housing, as needed.
• Provide housing workers with leads and applications to housing opportunities.
• Perform other related tasks as assigned.
• Support daily operational functions required at the community location where the position is assigned to.
• Supervise case managers and stabilization workers.

Hotel Family Emergency Services

This role will collaborate with individuals who provide support for these families and ensure services are provided. The ability to create systems and manage a project through all aspects is essential. The candidate will have a complete understanding of how Housing Services and Emergency Shelter services work.

• Accurate accounting of families in the program
• Contact phone/email for family
• Census of families in each hotel
• Census of primary language
• Census (count) of children and ages
• Assessment of school enrollments- Not Applicable- In Progress – Enrolled (location)
• Assessment of family health and health needs

Coordination of emergency services including and not limited too

• Food pantry- delivery
• Mobile Health visit opportunities
• In house or identified support services ( SNAP enrollment, Mental Health services, Mass Health Legal, DV or other support groups)

COMPETENCIES AND QUALIFICATIONS

Bachelor’s Degree preferred. High School Diploma/GED required, two years’ experience working in housing service. Independent living program or case management experience preferred. Candidates must possess strong communication and organizational skills. Valid driver’s license with an acceptable driving record required.