Field Account Manager

Position Summary: Tradeshow Industry - Manage a book of clients with Sr. Account Executive, identifying client needs and collaborating with cross-functional internal and external teams to deliver solutions. Execute client projects from beginning to end with a sense of urgency and excellence that fuels on-going and future business opportunities. Act as a strategic client needs professional with a passion for outstanding client service, innovation, and thoughtfulness.

Duties/Responsibilities:

• Lead day-to-day business objectives and manage on-going projects for current clients in a highly collaborative environment.
• Meet with clients frequently, serving as a primary contact and problem-solver between clients and all internal departments and vendor partners.
• Understand client trade show or event strategy and present creative design and budget proposals with Sr. Account Executive, assuring all components are aligned with brand and project objectives.
• Once clients’ needs are ascertained, manage multiple projects, schedule changes and impeding deadlines.
• Develop schedules and project estimates for all client projects
• Monitor client project costs and ensure healthy company profit margins.
• Work closely with internal departments to ensure the smooth flow of communication.
• Develop working knowledge of the clients’ inventory, graphics and booth assets.
• Have a deep knowledge of trade show systems, techniques, manufacturing and printing methods to best facilitate solutions to fit client needs.
• Become uniquely familiar with clients’ yearly trade show and event schedules.
• Facilitate project costs, invoice, secure payment terms and resolve billing disputes.
• Evaluate tradeshow/event results with clients and make constructive recommendations for future events.
• Identify additional business opportunities with existing clients.

Required skills/Abilities:

• A positive team player with outstanding client relationship-building and networking skills.
• A deep and wide knowledge of various trade show implementation techniques to include, but not be limited to: Exhibit Extrusion and System Components, Printing Methods and Practices, Audio Visual Solutions, Logistics and Shipping Management, Theatrical Lighting, Hanging Signs
• Proven success in customer service and project management.
• Connect and engage with a variety of personalities from the client, vendors and internal organization.
• Proven ability to meet and exceed revenue goals through managing vendors, clients and onsite event support.
• Effectively manage budgets for multiple projects.
• Strong organizational skills with the ability to multitask.
• Exceptional attention to detail and the ability to meet strict deadlines in a fast-paced environment.
• Ability to confidently lead and communicate (written and orally) with clients and internal staff.
• Superior problem-solving skills and a quick thinker.
• Ability to make tough decisions independently with initiative.
• Anticipate obstacles and have a sense of urgency.
• Strong computer skills, including Microsoft Office (specifically Word, PowerPoint, Excel, and Outlook).
• Sales is not a need for this position. However, the ability to identify client needs and suggest appropriate solutions that lead to future sales is.

Education and Experience:

• Bachelor’s degree in Business, Business Administration, or related field, or comparable record of sales leadership experience required.
• Undergraduate degree in marking, communications, advertising, public relations, or another equivalent area of study.
• 7-10 years of account management/project management experience in theTradeshow or event industry.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Travel to client tradeshow/events required with the ability to work extended hours and weekends when necessary. Expected travel to be up to 30% of total work time.

Job Type: Full-time

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance

Schedule:

• Weekend availability

Travel requirement:

• Travel

Experience:

• Tradeshow Industry: 2 years (Preferred)

Work Location: One location