What are the responsibilities and job description for the Patient Account Representative position at CenterPointe Hospital of Columbia?
The Patient Account Representative maintains follow-up and collection activity including letters, telephone and personal contact. Maintains patient financial file and documentation, advises, informs and assists the patient/guarantor/family in regard to hospital financial policies. Performs other various clerical responsibilities as may be assigned. Identification of problem or un-collectible accounts required.
- Call and status outstanding claims with third party payors.
- Review claims issues and make corrections as needed and rebill.
- Utilize claims clearing house to review and correct claims. Resubmit electronically when available.
- Review explanation of benefits to ascertain that claim processed and paid correctly.
- Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
- Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
- Prorate patient accounts and monitor that balance due is in the correct financial class.
- Report an overview of the week to the BOD and participate in AR meetings.
- Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
- Assist financial counselors as needed.
- Alert Financial Counselors and Business Office Director/Manager of all benefit eligibility matters that suggest or challenge reimbursement.
Experience
Required- Psychiatric experience preferred.
Education
Required- Associates or better in Business
Skills
Preferred- Computer - Excel
- Written Communication
- Problem Solving
- Oral Communication
- Communication
- Attention to Detail
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
