What are the responsibilities and job description for the Call Center Representative position at Account Resolution Corporation?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. Your ability to communicate effectively and handle inquiries with professionalism will be essential in ensuring a positive experience for our customers. This position requires strong multitasking skills and a commitment to delivering high-quality service.
Responsibilities
- Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
- Provide accurate information regarding products, services, and company policies.
- Maintain detailed records of customer interactions through data entry in our systems.
- Collaborate with team members to resolve complex issues and improve service delivery.
- Uphold phone etiquette standards to create a welcoming atmosphere for callers.
Requirements
- Previous experience in a call center or customer service role is preferred.
- Strong verbal communication skills with an emphasis on phone etiquette.
- Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.
- Proficiency in data entry and office software applications.
- Experience with cash handling is a plus.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- A positive attitude and willingness to learn new skills related to client services and sales.
- Strong problem-solving skills and the ability to remain calm under pressure.
Join us in providing outstanding service that makes a difference!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Chesterfield, MO 63005 (Required)
Ability to Relocate:
- Chesterfield, MO 63005: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
