What are the responsibilities and job description for the Call Center Representative (Telecom) position at SSM Health?
It's more than a career, it's a calling.
MO-SSM Health Mission HillWorker Type:
RegularJob Summary:
Answers incoming calls and performs triage of inquiries.Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
- Collects relevant caller data to assist with measurement, tracking and reporting activities.
- Track inquires, questions and answers and provide resolution.
- May perform clerical or administrative duties.
- Performs other duties as assigned.
EDUCATION
- High school diploma or equivalent
EXPERIENCE
- No experience required
Work Shift:
Day Shift (United States of America)Job Type:
Department:
8565000125 STLPO Centralize Contact CenterScheduled Weekly Hours:
40Benefits:
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.
